September 2008

A reader writes:

I have a good relationship with my boss and enjoy my current job and employer, but I’m about to interview for another job that is both a career “step up” and a shorter commute. The organization requires an “assessment” on a Wednesday followed by initial interviews that Friday, which means I would need to schedule time off on both weekdays. Since I haven’t yet had a first interview, it’s not certain whether I’ll be among those chosen to go on to the next round.

My question is: Do I tell my boss the real reason I’ll be requesting time off as a courtesy to her, or do I wait until I find out whether I’m a finalist? If I don’t tell her the full reason for the time off, what do I say? I won’t lie, and I suspect that being vague will tip her off anyhow.

The answer to this is highly dependent on the culture at your workplace and your relationship with your boss.

The standard answer to this — and the answer for you unless you have concrete reason to believe otherwise — is that you don’t tell your employer that you’re job-searching until you have accepted another offer. This is because many employers, once they know you’re looking, will begin treating you differently — for instance, giving you fewer plum assignments or no long-term assignments, curtailing any investments in your training or development, seeing you as disloyal or a short-timer, and in some cases, even letting you go. And after all, you may not get this job, and then you could be stuck in an awkward situation for quite some time.

However, there are some organizations, and some bosses, where this is not the case. (If anyone who works with me is reading this, we’re one of them.) I believe that in most cases, smart employers should cultivate an atmosphere where employees who are ready to move on can freely share their plans. Why? For two reasons:

1. When employers do this, they get employees who give them really long notice periods. I’ve had employees give me as much as eight months notice that they planned to leave! This is fantastic for me as a manager, because it allows me to structure the hiring of their replacement so that the new person starts with a week or two of overlap with the exiting person, which both helps with training and eliminates the vacancy period we’d otherwise have. (And since vacancies cause strain on other employees who have to pick up the extra work, this is good news all around.) When employers penalize employees for giving lots of notice, they guarantee that they will just get the standard two weeks, which leaves the manager scrambling to cover the vacancy and rushing to hire.

2. It’s good for morale for employees to know that when they’re ready to move on, they won’t need to sneak around, and that they can even seek help from the person who may be best equipped to find them their next position — their current manager. If a good employee comes to me ready to start looking at other options, I will likely try to persuade them to stay — but if I can’t, I will go all out for them as far as helping them network into their next job, giving interview advice, etc. I do this partly because I like helping people professionally (hence, uh, this blog), but also because I believe it is good for my organization to have employees who know that this is how we treat people.

So there’s the argument for employers creating an atmosphere where employees know it’s safe to speak up when they’re job-hunting. But how do you, as an employee, know if your office is one of those?

Pay attention to how your employer has handled other employees who resign. Are people shown the door immediately? Pushed out earlier than they would have otherwise planned to leave? If so, assume the same may happen to you, and give two weeks and nothing more. But if your employer has a track record of accommodating long notice periods, has been grateful to employees who provide long notice, and has generally shown that employees can feel safe being candid about their plans to leave, take your cues from that. Some employers “earn” long notice periods and employees who keep kicking butt through their final day … and some don’t.

Oh, and if you decide you shouldn’t risk being candid, the usual options when you have to take time off for an interview are to say you have an “appointment” or “something personal that you need to take care of.” If your office is one where they’ll push back at something like that, then they deserve being lied to.

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how to deal with a micromanager

September 29, 2008

If you, like many people, feel your boss is a micromanager, head over to my post at U.S. News and World Report today for some advice. (Warning: You may not like the answer.) As always, I’d love your comments, either here or there.

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stuck in my backlog

September 29, 2008

I am now officially so far behind on answering questions that I have given up all hope of ever catching up. I have added a disclaimer to the sidebar warning that this may happen, yet I still feel strangely like a slacker.

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questions from a recent grad

September 28, 2008

A reader writes:

I am a recent grad, working as a full-time intern in the field of my undergrad major. I couldn’t have asked for a more nurturing and empathetic department; they give me semi-challenging jobs, find time to answer my questions, give me many opportunities to take initiative, and really prioritize me to have a meaningful intern experience. However, this was only supposed to be a summer internship, and my manager has already extended my employment to the maximum six months.

He jokes about a permanent position afterward, but, honestly, the long commute is much too draining and I’m not sure whether this is the field I would like to stay in. I wish I had this internship after graduate school because the internship has a lot of potential to become a full-time job offer, with good perks (and great pay). At my life stage right now, I want to explore other fields, such as art or teaching, both of which require time to develop a portfolio or get some professional training.

With that said, I have a series of questions that I hope you could offer your advice for:

1) Is it alright to let my director know I’m looking for other offers after the internship? I have the impression that job hunting is a hush-hush operation. Also, in that case, what are some steps I can take to leave my foot in the door at this agency to come back in maybe… 4 years or so?

2) Should I be looking for a job while I am still working? I have three months left, and from what I can tell, most job opportunities (a lot of really good job opportunities) would probably like the position to start earlier than three months. Do people ever interview, find out the timing isn’t right, and then ask to be considered in a month or two?

3) Is it alright to apply for jobs that I might be under-qualified for? Most often, I don’t meet the “years of experience” requirement. Looking at the job tasks, I am really up for the challenge; I could do a good job! Yet, with work, I can’t find enough time to write so many cover letters, especially if I’m just under-qualified anyway.

4) Recently, my design work and all my back ups either got lost during moving or during liquid mishaps. Thus, though I am interested in working in design jobs, I have no portfolio. I’m taking a class right now to start getting some work samples, but was wondering whether you had any experience in this field and had any advice (since it takes a very long time to develop a portfolio).

5) Also, the experience I have that I feel demonstrates my skills and passions the most, such as leading groups, marketing events, planning campus art exhibits, and mentoring, all fall under one organization… that is religiously affiliated. Moreover, it is volunteer work. I am comfortable with putting the word “Christian” into my resume, but don’t want to be screened for it. What is your advice?

5) I had the privilege of working at two solid institutions during college. Some acquaintances have asked, on a number of occasions, to help give them a reference for a full-time job. I’m not sure how this networking really works. Do I just email my manager and tell them, “Hey, I have a friend who wants to work here. She’s a good worker”?

Okay, let’s take these one at a time.

1. Because your director knows that the internship has a definite ending date, it’s absolutely okay to him know you’re job-hunting. It would be odd if you weren’t (see #2 below), and he knows that. And as far as keeping the door open to come back at some point, you should let him know that you love the organization, are grateful for the experience they’ve given you, and would love to come back some day. And when you leave, make sure you keep in touch with him; email him periodically to check in and let him know what you’re doing.

2. Yes, you should definitely be looking for a job while you’re still working! If you have three months left, this is a good time to start. You should assume that job-hunting will take a while; even once you get an interview, the process can take some time — I’m talking months at some places, although ideally only weeks — so three months ahead would be completely normal. The absolute worst that can happen if you start too early is that you get an offer way too early and turn it down; the worst that can happen if you start too late is that you end up unemployed with no income. You’re better off risking the former.

3. Regarding being under-qualified and applying anyway: Job advertisement are like wish lists. They will look at people who don’t perfectly match all their requirements. Within reason, of course — if they’re asking for 10 years of experience and you have one, that’s too much of a jump. But if the postings says four years of experience and you have two, and you think you could do the job, apply anyway.

4. Is there any way to reassemble your portfolio? Can you get in touch with others who might have samples of your work? If not, is it feasible to simply create some samples on your own, just so that you have something to show people?

5. I wouldn’t worry too much about having a religiously affiliated organization on your resume. Some people will like it, and most won’t care. If you run into the rare person who has an issue with it, you don’t want to work for them anyway. (And I say this as a non-religious person.)

6. Last, if a friend asks you to recommend them for a position, first make sure that you really want to recommend them. Remember, when you recommend someone, your own reputation is at stake. So only recommend people if you have a solid opinion of their professional abilities. If you don’t, or if you don’t know anything about their professional abilities, you can always just pass on their application to your manager with a note saying something like, “I wanted to pass this on to you, but I should note that I don’t know her well enough to give you a meaningful recommendation.” You don’t want to be the person who recommended the guy who embezzled from the company.

I hope this is helpful. Good luck!

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A reader writes:

I was in a job interview the other day and everything was going well, until I was asked if I had ever been fired, and if so what were the reasons. Having never been asked that question before, my initial reaction was to feel that my privacy was being invaded and that this was an inappropriate question. Additionally, I was asked to sign a statement that I had not answered this question honestly, or it would be used as a reason for dismissal.

Since that interview, I have learned that this is a common question. The idea behind that question is that whatever happened before will happen again. (This was also said in the interview and not “may,” but “will.”)

I was indeed fired from a job about 10 years ago. I did the job well, I contributed to the organization, but my relationship with my supervisor was not good (this really can happen). Since then I ensure that I do both — I do the job well and work at my working relationships.

So my question is, how can I answer this question honestly? Is it a trick question?

It’s not a trick question. It’s exactly what it seems to be — a genuine desire to know if you have ever been fired before and, if so, why. If you put yourself in the employer’s shoes, you’ll probably understand why an interviewer would want to know this. It’s not that no one who has been fired could ever be the right fit at a different job — but it certainly does provide useful information about problems that the candidate has run into in the past (even if only personality conflicts). And perhaps most importantly, there’s a lot to be gleaned from the way the candidate discusses it now. Do they just seem bitter and angry about it? Have they learned from the experience? How has it changed how they conduct business? And so forth.

It’s hard to tell you how you yourself should answer this question without knowing more specifics, but one option might be talking about how you ended up in that situation, what you learned from it, and what you do differently now as a result.

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company cuts pay after one week

September 24, 2008

A reader writes:

I was just hired for a job last week, a job which I really enjoy thus far and it looks like a job that I will continue to enjoy. Though it is not my “dream job,” it is pretty good so far.

I was hired in at what the company calls 3/4 time. I am not part time, nor full time. When they hired me I was told that they expect me to work 30 hours a week as a salaried employee. The reason that they offer 3/4 time as an option is because they offer benefits to 3/4 time employees, albeit not quite as good of benefits as what full time employees. For example, the full time employees receive more vacation time, and get more of their health insurance paid for.

I was quoted a salary and was told that the salary was based on me working 3/4 time (30 hours a week). Today I was called in by my immediate supervisor and the head of the HR department. They told me that an error was made in the hiring process and that the salary they offered me was for a full time equivalent for this position, not a 3/4 time employee. The HR director told me that there was simply a misunderstanding between the CEO and the HR director regarding my salary. I was then told that I am now going to have to work as a full time employee with no salary increase.

This sounds very fishy to me. It appears as if I only have two options, quit, or accept what they told me. I did not sign any type of employee contract when I was hired. I will say that the HR director and my immediate supervisor appeared to be very apologetic and embarrassed over the situation. Do I believe that they are being honest with me? Mostly, yes, but after just one week on the job I can’t say that I know them well enough to determine their level of honesty.

What do you think of this situation? Do you have any advice or should I just accept the situation? Do they sound like they are trying to scam me?

I don’t have any reason to believe they’re trying to scam you; it’s possible, of course, but that would be pretty weird.

What I think is that they screwed up twice — once on the salary they quoted you, and then again when they tried to “fix” it. You don’t go to an employee and say, “Oh, by the way, we’re giving you a pay cut because we made a mistake. Sorry!” The fact is, this error is theirs, and if I did this, I would decide that I had to suck it up and pay you what I had agreed for the number of hours I had agreed. I want employees to know that they can count on my word, especially in matters as important as job negotiations.

And if for some reason, they just absolutely cannot do what they promised you, they need to frame it differently. I would feel better about them if they had said to you, “We’re mortified about this, and normally we would want to just accept the consequences of our error, but we can’t because _____, and if you can’t stay in the job under these circumstances, we completely understand.” (Actually, maybe they did do this; I’m not sure from your letter.)

In any case, you can try to argue it — “I accepted this job at a specific salary for a specific number of hours, and I turned down other offers to take it.” I’m not a lawyer, but a lawyer might even tell you that you could have a breach of contract suit, even if the offer wasn’t in writing (which it sounds like it wasn’t) … but lawsuits are rarely an option I advise, as they require huge amounts of time and stress (and often money), and the payoff — if it comes at all — can take years.

I think you’re better off asking yourself this: If this had been the original offer, would you have taken it? If no, there’s no reason you should accept it now. If you were prepared to walk away a few weeks ago, why not walk away now? But if you would have accepted it, then there’s no harm in considering accepting it now.

On the other hand, you now have info about them that you didn’t have originally: namely, the way they handled this very sticky situation. So I think you have to include this in the larger picture of what you know about them, as well as what general feeling you have about them, as you figure out how to proceed. (And I’m not saying this should absolutely damn them in your head; it depends on the nuances of how they addressed this with you.)

And in the future: You must get all job offers in writing, with a comprehensive listing of terms. Always, always, always.

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dealing with a bad reference

September 23, 2008

One of the most common questions I receive here is what to do about a previous boss who is likely to give you a bad reference. Over at U.S. News & World Report today, I give some tips on how to control the damage. Check it out, comment, etc.

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interviews obtained by force

September 22, 2008

A reader writes:

I work for a large corporation. I have been a unionized employee for over 12 years and have had 4 different jobs with in the city, throughout my career there. There was a job posting for cemetery clerk in May, and I applied for it. I learned shortly after that the position had been given to a fellow union sister, with less seniority and no experience in the cemetery field. (Nor do I.) However, the corporation interviewed and hired her. She then started on the job, a few weeks after her interview.

I filed a grievance for this job and the union and I went to 3rd step. This is where I met my prospective boss. Very uncomfortable indeed, but we all remained very professional. I was given a letter from the H.R.dept that they were going to close my grievance, by interviewing me.

I had my interview today, and “crash and burn” is an understatement. I knew the circumstances would be tense, me having filed a grievance on the position, and the corporation knowing they screwed up by not interviewing me from the start, but it was previously decided that we proceed as usual. My interview was at 1:00 pm and the manager for the cemetery didn’t show up until 1:25 with no apology. I went into the interview, and I noticed the seating arrangements were off. I was at the end of the table, and the manager and his assistant to my right and the H.R. recruiter to my left, none of them facing me.

I did my best at staying calm, polite and upbeat. I won’t go into a lot of boring details here, I’m sure you’ve heard it all before. But interviews are my strong point. I’ve always excelled in them. Today, I couldn’t get my prospective boss to look at me, except to ask me his “questions” and then he would look down and write his answers. It was impossible to get him to smile, or even be friendly to me. The lady to my right was fairly decent, saying “good answer” a few times threw out the interview. (Why do they say that? To reassure a person who is really failing, or looks to be a nervous wreck?)

Then the plane crashed. It was totally my fault. I was in a rush getting my application in and let a hired professional do my resume up, and she made some very serious date errors on my resume (like when I graduated college). The H.R. recruiter tore me apart. Dates were flying around, I was getting flustered, the boss looked pissed off. Until I saw my resume, I didn’t realize the serious mistake the company had made. It was my bigger mistake of not checking it over. I looked like an utter idiot in the interview. The H.R. recruiter at that moment lost all interest in me and her body language showed it. Her tone of voice changed. At that point, I literally wanted to get up and leave the interview, Out of pure embarrassment. And feeling so flustered. But, after all of the history and my personal character, I saw this interview threw till the bitter end. I went through some other questions with ease and at the end, asked my prospective new boss some typical questions about his management style, my duties, any projects, etc.

I was then asked why my volunteer experience from over 10 years ago wasn’t on my resume and if I had read the posting. (This is the burn part of my crash.) I explained as best as I could, that I did not see the connection between a cemetery clerk and helping grieving people at a retirement home/hospital as equivalent. I was looking at “cemetery clerk experience” as very literal. Not thinking that volunteer experience would be a parallel. I walked out, and had a good cry in my truck, determined to never let the above happen again. I am almost 100% positive; I will not get the job.

My question is, should I let the recruiter call me and let me know I failed the interview, and ask them why (re-live all my mistakes), or call them, thank them for the interview, but say that I’ve decided to not pursue the position any further? I can see from this interview that there are some bad feelings in my new boss. If this interview is any indication, on my new boss, I’m not sure I want to join their “team.” I like the job I’m in now, get along with my colleges and have a terrific new boss. The only reason, I was looking into the cemetery position, is for straight day shifts, an extra $5,000 and it’s a block away from my house, and I generally am interested in the field.

Oh geez. I don’t even know where to start.

Of course the interview didn’t go well. You forced them to interview you against their will. Had you somehow managed to force them to hire you, the job wouldn’t go any better. What do you think the working environment would be like with these people feeling you had battered your way in, against their preferences?

The errors on your resume probably would have been a deal-breaker regardless, but in this case, they were looking for something to nail you on, and you handed it to them. (In case this still needs to be said, you should never let a professional resume writer redo your resume without you scrutinizing it. I have to hold you accountable for this one. You turned in a resume that you hadn’t checked over for accuracy — they were entitled to have a huge problem with it, although they were clearly more jerky with you about it than they would have been with a candidate they didn’t already resent.)

I agree with them that your volunteer experience was relevant, although in a normal interview you wouldn’t attack the candidate for leaving something off. You wouldn’t attack a candidate for anything in a normal interview — but this was an interview with a group of people who you yourself had already attacked (by filing your grievance and forcing the situation), so it’s hard to be surprised that they don’t like you very much.

After all this, you are still not sure that you don’t want the job? These people have a huge problem with you and would make your life miserable. It doesn’t matter if they’re right or wrong (although I happen to think that companies should be able to interview and hire who they want, provided they don’t violate anti-discrimination laws). The point is that they have a seething resentment against you. Why would you want to force your way into a job where you’re not wanted? What sort of professional success do you think you’re going to have in that context? And on top of all this, you already have a job that you love.

In answer to your direct question, if you just need to put this behind you, it’s fine to call and proactively withdraw (they’d probably appreciate that, in fact, as they’re probably stressing over how to reject you without you bringing further grievances against them). And in the future, remember: You don’t want an employer who doesn’t want you.

(Disclaimer: There are exceptions to this, such as large companies that discriminate against legally protected classes. I don’t see this as being one of those.)

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A reader writes:

I have been out of the corporate world for two years. I have been a stay-at-home-mom and have only done some (very) PT work, here and there. But recently I have found myself in a position to where I need to return to work full-time.

One of my best friends works for a large and prestigious hospital in our town, in their marketing department. He needs a partner, as the last person who worked as his partner has just quit. It would be my ideal job. I’m qualified for the position, and the hospital has wonderful benefits. He recommended me to the hiring manager, who really likes him and respects his input. The manager said that I needed to follow protocol and put an application through the company’s website. It took a long time for the job opening to post on the website, but when it did, I applied that very morning. I also sent a very well-written and articulate cover letter. My friend immediately informed the hiring manager that I had applied, who in turn, called down to HR and specifically requested my application and resume. Later he summoned my friend into his office and showed him that my resume was sitting on his desk. It sounded pretty promising, and so I anticipated a phone call to set up a first interview.

That was almost two weeks ago, and I have heard nothing. My friend asked the hiring manager today when he would be getting a new partner, as he is inundated with work. The hiring manager replied that he was sorry, and had “lots of irons in the fire,” but asked him, “Have you talked to your friend?” My friend, not wishing to make me sound desperate, said that we had spoken once about the position and that I was still very interested in it. And that was about the extent of the conversation. Why hasn’t the manager called me, if he is asking my friend about me?

Here’s my dilemma: I have no idea how to effectively follow-up with this. It’s kind of a weird situation. HR makes it to where there is absolutely no way to contact their department. They send you a confirmation e-mail stating that they will be in touch should they require an interview. Would finding a way to contact them sound pushy? I’m thinking so, but I have no idea. And I have never met the hiring manager, so it would be kind of odd to try and get in touch with him, right? Should I just wait and see if he contacts me? I’m unsure because while I feel reasonably confident that I will get an interview, I have no way of knowing what other applicants have applied — who have more marketing experience and who haven’t been staying at home, like I have, for the past two years.

I just don’t know how to proceed. I would like to keep the thought of me fresh in his mind, but I don’t want to appear pushy or high maintenance before I even get an interview. But I really, really, really want this job. And I know many other people are clamoring for it. Can you please advise me on what is the right thing to do — and also, what might be going on to where I’m not being contacted? I would greatly appreciate it!

I think your friend is your best tool here — he works there, he has recommended you, and he has an understandable personal interest in getting the job filled. Put him to work on your behalf — he needs to push for hiring to move forward (this is legitimate, since he is stuck doing extra work while the position is vacant) and ideally he’d imply that he’s concerned about losing good candidates, particularly you, the longer things take.

However, on top of that, you can absolutely reach out to the people involved in hiring on your own. Trust me, candidates do this all the time. Simply follow up to reiterate your strong interest in the position and ask what their timeline for interviewing is likely to be. It’s not pushy.

Also, keep in mind that the hiring process often takes longer than a candidate would like, for all sorts of reasons. Nerve-wracking, yes, but don’t read too much into it. Good luck!

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A reader writes:

I am a recent graduate who is still in the process of looking for a job. My interest is in event planning and I realize this is a hard field to get into without any experience. I have done a couple of internships and have a few companies that I would like to send my resume/cover letter to in the following weeks.

My question is in regard to cold calling companies at random to see if they have any entry level/internship positions open. Is it better to just give the companies a call, or send an email with my resume/cover letter? Do people still send their resumes through regular mail? I would just like to have my resume looked over by the companies and to be considered. Any advice you would have on this would be great!

Personally, I hate cold calls. They interrupt people at a time that likely isn’t convenient, and in many cases, the information the caller wants (“do you have any openings?”) is available on the company’s Web site, specifically to discourage calls like this. So I’m not a fan … but plenty of job-hunting guides advise them, so maybe someone is.

I would instead send an email with your resume and a really strong cover letter. Regular mail is fine if you prefer it, but it’s become so rare that in a way it stands out as a little weird, almost naively old-fashioned. (I’m sure some hiring managers will disagree with me on that, but for your purposes, what you need to know is that everyone is agreed that email is perfectly acceptable.)

Also, take advantage of your college’s career office. They should be able to put you in touch with alumni who are in your field and might be able to help. You just paid them tens of thousands of dollars; make them keep working for you.

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