August 2009

A reader writes:

A friend of mine has asked me to critique his paper resume and cover letter.

Both documents used Comic Sans font. I suggested he use something more businesslike, such as Arial, but he’s sold on Comic Sans.

To me, Comic Sans sends the implicit message “I think this is a joke” or, at least, looks too casual. Am I getting too picky?

Ugh, Comic Sans. For those who don’t know it, Comic Sans looks like this.

It’s not a professional font. It was designed to imitate comic book lettering. It’s informal. It’s despised by graphic designers. There’s a movement to ban it.

Am I going to disregard an otherwise great candidate over it? No. Is it going to mildly annoy me? Yes. Do you want to be mildly annoying hiring managers by using an unprofessional font on your resume and making them wonder why you don’t know it’s not professional? No. Does it potentially contribute to an overall impression of you as unprofessional? Yes.

The test of a good resume font is one that doesn’t make the reader think about what font you used. Comic Sans fails that test.

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A reader writes:

I had a great interview with a company, but unfortunately did not get the job because they wanted someone with more experience. The HR manager said to check in with her from time to time. What is the best way to do this without seeming pushy? What is the best thing to say? My interview was at the end of June and I don’t want her to forget about me!

Read my answer to this question over at U.S. News & World Report today.

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A reader writes:

My husband has been offered a new contract via email. His response was:
“With all honesty I cannot but accept this offer.”

The employer replied:
“I don’t know how to interpret your reply, but what I understand is that you decline the offer.”

He replied to this email clarifying that his answer was positive and that he wants the job. Does the employer have the right to ask somebody else for this job? We thought that my husband’s email was very clear. We replied immediately clarifying the situation. This took place on Saturday. Today is Monday and we still haven’t received a reply.

We tried to call him but there is no reply.

Any info/advice would be grateful appreciated. Since we clarified with an email straightaway that he wants the job, can the employer still say that he declined it?

The issue isn’t whether or not the employer “can say” he declined the job. The issue is that there’s been a major miscommunication that your husband needs to clear up immediately.

You husband should call this guy, and the HR person, immediately. If he doesn’t reach them, he should leave each a clear message saying something like, “I think there was a misunderstanding. I replied to accept the job, but my wording seems to have given the opposite impression. To be clear, I accepted your offer. I am now quite anxious that my reply was misunderstood, so please get in touch with me as soon as you’re able — I’m eager to set a start date.”

No reasonable person would rescind a job offer in this situation. But, on the other hand, there are plenty of unreasonable people out there, so one never knows. You can’t force an employer to be reasonable, but then your husband shouldn’t want to work for someone who would pull an offer over a small instance of confusion anyway, so sometimes things like this are good screening mechanisms to keep you from working for an ass.

(By the way, when you write “we called” and “we emailed,” I hope you mean your husband, not you or both of you, given that a spouse should not be contacting the employer.)

Of course, your letter was written more than two weeks ago, so my advice is coming way too late to be of use to you (an unfortunate effect of my mail overload). I hope you’ll write in and let us know what ended up happening.

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A reader writes:

I just graduated in December, and started work in January. The company lost a large contract, and my site had to lay off 20% of the work force, myself included. Any recruiter is going to ask why I left, and a friend of a friend who works for a staffing agency said she always chooses a candidate who already has a job over one who doesn’t. Of course this is true or she wouldn’t have said it, but I’m not sure how common it is.

I’m also not sure it’s good advice, particularly in my case where it looks like I’m looking for work only 8 months into the job. I recently had a phone interview and the recruiter asked why I was leaving after only 8 months. Not only did she emphasize “only,” but her tone was mildly disgusted. I had planned on saying “I just needed a change” or something like that, but told her I was laid off (though I beat around the bush a little), and she sounded relieved.

The pros I see to telling the truth (besides telling the truth) are that layoffs aren’t the employees’ fault and a good recruiter would understand that, and I think they also might see it as their company getting a deal on “talent” lost by another company that can’t afford to keep it. The con, for lack of a more professional way of putting it, is looking like a loser. I don’t know if anyone has heard this advice before, but I’m really curious to hear your take on it.

That friend of a friend who said she “always” chooses a candidate who already has a job over one who doesn’t? She’s a jerk. And short-sighted and probably not very good at her job.

Yes, it’s true that it’s often easier to get a job when you already have one, a cruel reality in an economy like this one. But for a recruiter to make that a rule? It’s ridiculous.

Most recruiters, HR people, and hiring managers aren’t going to freak out that you were laid off, especially right now. Half the people we’re seeing were laid off. It’s become the new normal. Explaining that you left your last job because you were laid off is far better than answering that you were fired, left because of differences with your boss, or left with no job lined up (which looks really odd in this economy).

Your idea about saying you left because you “needed a change”? Really bad idea. First of all, it’s a lie. And what’s going to happen when they check your references, ask why you left, hear that you were laid off, and wonder why you told a different story? Plus, when I hear that someone left because they “needed a change” — in any economy — I wonder what the real story is. Did they need the change because they couldn’t get along with their boss? Because they’re easily bored? Because they make rash decisions? Of course it can be a legitimate reason to leave, but it does raise these questions in my head, and I’d rather not have red flags to worry about. And especially right now, in the middle of such a bad job market, if you really left with no job lined up just because you needed a change, I’m going to wonder about your judgment.

For some people, the truth about why they left a job is sticky and they have to give a lot of thought to how they frame it. For you, that’s not the case. It’s straightforward and not a red flag. You were laid off. Say it and move on.

And send this post to your friend’s friend at that staffing agency.

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A reader writes:

Several of the employees of my office (including myself) have been approached by our department manager, who has asked us to talk with specific employees about their attendance, personal phone calls, hygiene, etc. I feel this is the manager’s job to do but he has become down right insistent that we “handle” it for him. How do we tell the manager that he needs to control the employees with the bad attendance, personal phone calls, etc.?

Really? Wow, your manager sucks.

I’d say this to him: “I’m confused. I don’t have any authority over Jane, so I really can’t be the one to address this with her. You or someone else with authority needs to talk to her.”

Given that he’s clearly a d-bag, he may respond by claiming that she’ll take it better coming from you, or that he doesn’t have time, or any other similarly ridiculous excuse to not to do his job. Just pleasantly and firmly repeat, “I don’t have the authority to have those kinds of conversations with my coworkers.”

And if he tells you that he’s giving you that authority, say this: “I’m not sure what you mean. Are you saying you’re making me her manager?” (He’s not. He’s trying to give you the authority for this one situation, because he’s an ass who doesn’t want to do his job.)

And because I’m in a cranky mood, if this guy keeps this up, feel free to complain to someone — HR or whoever. Couch it in terms of confusion — you’re confused about why your manager keeps asking you to exercise authority you don’t have.

No matter what your job is, it’s unacceptable to refuse to do what you’ve been hired for. But managers who won’t manage are the worst, due to the massive and destructive impact that they have on everyone around them. And unfortunately you’re working for one of them.

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Look, it’s me

August 27, 2009

Look, it’s me.

Talking about my work, which I never do here.

Thanks to Creative Chaos Consultant.

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A reader writes:

On the application I have been asked to return immediately before what appears to be my final interview, it asks for three references that are not relatives or former employers. I would like to use my ex-wife, but I am concerned if this may be acceptable from the eyes of a recruiter. I am not one who normally keeps good contact with former co-workers or even long term friends. My ex who I have known nearly 20 years is very professional and would give me an excellent reference despite our marital problems. She is well aware of my work ethic and technical abilities. What are your thoughts?

Absolutely not. Using an ex looks really unprofessional.

It’s also assumed that she’ll be biased in your favor, so any reference she provides isn’t useful.

Frankly, I don’t get the point of asking for references that aren’t professional ones — I think “personal references” are just about worthless when you’re evaluating someone for a job — but since they’re asking for non-employers, you should give clients, non-manager colleagues, or people who know you in your community.

I once called a reference I’d been provided with and discovered during the course of the call that the person was my candidate’s ex-boyfriend and had never worked with her professionally. Not only did I disregard his feedback, but it made me wonder about her judgment and professionalism. Don’t do it.

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A reader writes:

I just finished my second week in my “dream job,” but there are some complications, and I’m not sure how to proceed.

The job required moving from the Midwest to the West coast; I both received the job offer and accepted it by phone. At the time of offer, I was offered a salary for a 10 month interim position with no benefits. To compensate for the lack of benefits, the company offered me a rent-free apartment for the duration of my employment there in a very attractive location if I would like. I accepted, but did mention that the housing opportunity would be necessary for me to relocate.

They needed me to start right away–a week later I began my new job, but was told by my boss that the housing opportunity had fallen through, and that the company could no longer offer me housing. I tried to discuss that this was unacceptable–housing is astronomical in my area and cutting housing from my offer equates to cutting my salary by a third. My boss replied that because housing was not included in the written contract, but was rather an additional “perk” that they had hoped to provide to sway the best candidate to accept, that he was not liable to hold up his end of our verbal agreement. I was quite flabbergasted at this response, which I find unethical. It is important to me to work for someone I can trust. He further asked me not to discuss the matter of housing with anyone else at work, as this is something he apparently did under-the-table, without approval from those above him, so basically, there’s no one to advocate for me. I definitely got the sense when talking to him that this conversation is closed and that there will be no room to negotiate in the future.

But it’s a job, and the first offer in my field I’ve had in almost 2 years of hunting; I’m not sure if I’d rather stick it out than stay with my parents and resume the job search.

What are my options here? And how can I gracefully exit if need be?

Okay, everyone repeat after me: Always, always, always get every detail of a job offer in writing, if you want those details to be respected.

Always.

If they don’t offer it in writing, ask them to send you an email outlining what’s been agreed to. Or send your own summary, asking them to write back with confirmation. Otherwise, later on, it can be like the conversation never happened. As you’ve discovered.

Okay, lecture over. What should you do now?

Option #1: Go to your boss. Say the following: “I’m extremely concerned about this. As I mentioned to you during our negotiations, the housing offer was 100% necessary for me to accept the offer and relocate. I did make that clear at the time, and you made a clear offer to me of housing. No one indicated it was anything but a definite part of the offer. I accepted the offer with that understanding. Removing that aspect of the package now essentially cuts my compensation by a third, which obviously isn’t practical. What can we do now?”

This is your boss’ problem to deal with. He made an offer he apparently didn’t have the authority to make — but the fact is that he made it, while acting as a representative of the company. If he refuses to deal with it, you need to discuss it with HR or someone above him. Frankly, I would do that without bothering to tell him you’re going to, as you don’t want him to get there ahead of you and do something to undermine your claim.

When you take this over his head, he may claim he never promised you that, so be prepared for that to happen.

Option #2: The alternative, of course, is to suck it up and not fight it, especially since you have nothing in writing.

If you do fight it, you may not win. If you win, you may have permanently poisoned your relationship with your boss. Either way, this may not be a man you want to work with anyway.

(I’m assuming that your version of events is correct. If it’s possible that your boss didn’t give you a firm commitment on housing, even though you thought you heard that, that changes things.)

It’s hard to advise someone to quit a job in this economy. On the other hand, this job was only slated to last 10 months anyway. You have to weigh all of these factors and decide how you want to proceed.

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A reader writes:

I wondered if perhaps you could shed some light on a situation that I’ve just encountered for the second time since I got laid off last October.

I received a call late Tuesday afternoon and was not somewhere that it was convenient for me to take a professional phone call. The caller left a message that she was from company X, had received my resume for position Y, and wanted to schedule an interview with me. I returned the call first thing Wednesday morning (I wasn’t in a good spot to return the call until very late Tuesday evening), and was sent to the woman’s voicemail, where I left a message saying who I was, that I was returning her call, expressing interest in the position, and how to get in touch with me. I tried again Wednesday afternoon with the same result.

Thursday I did a little more research and discovered that the person I was trying to reach is actually the HR person (among other things), and the poor person who kept having to put me through to her voicemail is the secretary. I still hadn’t heard back by Thursday afternoon, so I called again. I got the secretary (big surprise) who told me she was on the phone and I could leave a voicemail. I explained the situation to the secretary, emphasizing that the other person had called me first to set up the interview, and the secretary apologized but said there really wasn’t anything she could do but put me through to voicemail, so I left yet another message. Now it’s Monday evening, and I still haven’t heard back from the woman. I’m probably going to try one more time tomorrow, but then I’m just going to write the whole thing off.

I just don’t understand why someone would do this…even if there’s something in the voicemail I left that made her decide she wasn’t interested she could at least send me an email. Even if she’s not comfortable telling me whatever pushed the wrong buttons with her, just tell me the position’s filled, or put on hold, or whatever. I guess my question is, how often and how many times should I try to get in touch to schedule this interview? Also, do you think it would be worth it to try to circumvent the HR person and email the head of Marketing directly (the position is in the Marketing department)?

Thanks for any light you can shed, and even if you can’t, I still love your blog.

Here’s what I suspect is happening: The HR person has way more qualified candidates than she can interview, and lots of demands on her time. So she’s interested in you, but when she doesn’t reach you immediately, she’s moving on to calling other candidates, and once she reaches enough good candidates, she stops. And probably moves on to the other positions she has to fill or whatever other work is on her plate.

I’m in a similar situation right now myself: I’m being inundated by really great candidates. It’s like nothing I’ve ever seen before, and it’s clearly a reflection of the current job market. I have a limited number of interview slots, and once I’ve filled those slots, more good candidates keep coming in. I’d love to talk to all of them, but the reality is that there are only so many hours in the day and a ton of other demands on my time. So there are good candidates who I’m not even able to speak with, just because my time is already booked up with other good candidates. This makes me nervous because I don’t want to miss out on great candidates who might be even better than the other great candidates. But I’m in triage mode.

Of course, I’m emailing them all and not leaving them hanging — and it’s really rude to not get back to you once they’ve already reached out to you — but I’m pretty sure this is what’s happening to you. You were clearly a strong enough candidate to get their interest — but there’s this constant ocean of strong candidates streaming by, and the reality is that their goal is just to get the position filled with someone great, not to give everyone a full and fair hearing.

So what can you do about this? Well, silly as it sounds, do whatever you can to take the calls when you get them — don’t put it off for later, given that this is going on. You could also email the hiring manager directly, but there’s a good chance that the HR person is just going to tell her that they’re up to their ears in good candidates as it is. (But doing so shouldn’t hurt you, so you might as well give it a shot.)

Any ideas from anyone else?

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If you’re a job seeker in this economy, in addition to knowing how to write a good cover letter, talk winningly about your accomplishments, and follow up without being too stalkerish, you’ll probably need another skill too: dealing with rejection after applying for a job, maybe even one you really wanted and thought you were perfect for.

Over at U.S. News & World Report today, I give five pieces of advice for dealing with job rejection. Please check it out.

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