September 2010

A reader writes:

I’m an engineer with a technical job in the pharmaceutical industry. However, I really want to work as an engineer at a large corporation that produces chocolate and confectionery products. I have some relevant training and plenty of transferable skills, but no direct experience in the food or confectionery industry.

I am currently working with a career advisor who suggested that I should volunteer at the particular companies that I’m interested in, with the goal of getting hired for a paid position. I have no problem with volunteering to gain experience. However, I’m concerned that I will come off as desperate by asking for an unpaid technical position at a large, for-profit corporation. It’s a different story if internships are available, but I rarely meet the criteria because I’ve been out of university for a few years. I would think that there are also legal issues, trust issues (who wants to reveal the trade secrets to a volunteer?), never mind that most for-profit companies aren’t set up for volunteers. At the same time, it seems like it would be a good opportunity for me to gain experience and visibility. Do you think it’s worthwhile (or even possible) to approach a company for an unpaid technical position?

There are so many issues here — starting with the fact that your career advisor might be full of crap. I don’t have enough details to say with confidence, but I’m questioning her assertion that you need experience in the food or confectionery industry to work as an engineer in it. (Any engineers want to back me up or refute me?)

But to your direct question, yes, there are problems with volunteering for a for-profit corporation. With the exception of nonprofits, the Department of Labor requires that unpaid work be primarily for the benefit of the volunteer, not the employer. And if it’s not, they can reclassify you as an employee and require the employer to pay back wages for all the work you did.

Now, do companies violate this rule all the time? Yes. (Although the Department of Labor is supposedly cracking down on it.) But a smart company or a company with an alert HR or legal department isn’t going to mess with this

I think you’d be far better off making contacts at this (delicious-sounding) confectionery company you want to work at and seeing what their advice is for you. And I am going to view your career advisor with great skepticism until/unless someone corrects me.

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A reader writes:

A year ago, I took a part time job while my daughter was at school. It was for a pet-sitting company walking dogs. I was an independent contractor. While I knew the owner was passive-aggressive, I learned to just limit my contact and did what I had to do and developed a loyal group of clients who routinely called requesting me for their dogs. I was up-front with my boss that I had a chronic disease  (Crohn’s) that required me to go into the hospital for treatment on a regular basis, but I made sure it never impacted my job.

Fast forward a year. The manager of the company goes on medical leave and my boss asks if I want to fill in for the manager. I was made an employee, my hours were to be 9-6 Monday to Friday. The old manager e-mails to say she does not want to come back. I was not asked if I liked the job and wanted to keep it, it was just assumed that I was keeping it.

Long story short, in a month I lose 20 pounds, my health plummets, I am working 6:30am-10pm 7 days a week. I was making $900 for 2 weeks of work. My doctors demand that for my health I have to quit. I notify my boss. Her husband calls and start trying to bully me that don’t I understand that this is a $350k a year business, how could I do this to them? Wasn’t our relationship better than this? 

I have barely been gone a week and I am still receiving emails to my personal account and phone calls to my home, some of it work-related, like do I know about this client, or non-work related, like if her sunglasses are at my house. She has everything, the problem is she does not want to actually do the work and actually look for the information.

Since this is not a contract that I had to be let off of or anything even remotely close and she has all the information at her fingertips if she actually wants to take the time to look it up herself, she is just choosing to harass me knowing that I am supposed to be seeing my doctors, taking new medications, and getting extra treatments in the hopes of not forcing my husband to have to get an emergency transport back from Baghdad (where he is stationed) because I couldn’t tell her to take a hike sooner. Do I have any legal rights in Virginia to tell her to stop contacting me?

Uh, yes. You are not in perpetual servitude to her just because you once worked for her. You don’t work for her anymore, and she has NO rights to your time. None. This woman is taking advantage of you. Stop allowing it, today.

Email her and say that you need to focus exclusively on your health and you can’t return any more calls or emails. You can add that your doctors have told you to eliminate stress in your life (as stress is a huge factor in Crohn’s), and you must ask her to stop contacting you while you focus on recovering.

Or, if you want to be less direct, say that you’re leaving town for several weeks and will no longer be reachable.

Then program your email so her messages go straight to your trash and you don’t have to deal with the headache of seeing them.

Update: As I was partway through writing this, I received the following update from the letter-writer:

I just got a voice mail from my former boss telling me that I would not be getting my last check since I told her I would be having a lawyer review the termination papers she sent since they clearly stated that I had to initial a line stating that I did already have the opportunity to have my lawyer review them.

Figures. But she doesn’t have the option of just deciding not to pay you. Send her a brief email explaining that Virginia law (Va. Code 40.1-29) requires that a final paycheck be issued to a resigning employee no later than the next scheduled payday. Furthermore, an employer who violates the law is guilty of a misdemeanor (or a felony for subsequent convictions) and a fine of up to $1,000, plus interest to you on the overdue wages.

Send her an email noting the above and saying that you hope she won’t force the issue, since you would rather not cause her that hassle, but that if you don’t receive your check on time, you’ll have no choice but to contact the Virginia Department of Labor in order to enforce the law. Tell her that if you haven’t heard from her with 48 hours, you will file a complaint with the DoL. (And then email me again and I’ll do it for you, because you don’t need the stress.)

This woman is an ass. I’m glad you’re not working for her anymore.

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A reader writes:

I recently applied for a job with a closing date of a week and a half ago. A colleague of mine also applied to this organization (for a different position) and was told by a representative from this organization at a career fair today that the best way to “keep himself in the running” was to email the department he was applying to and ask for a 20-30 minute informational interview. I’ve always thought that an informational interview was only for when you weren’t directly asking for a job, not once you’ve already applied.

Should I follow my colleague’s tip and email the department I’ve applied to, or would I ruin my chances by requesting a short informational interview?

That’s really odd. You’re right; informational interviews are normally not for when you’re applying for a particular job, but rather for learning about a field you’re new to or otherwise want an insider point of view on. (Of course, lots of people try to use them as a back door to a job, but that’s a different rant.) And if a candidate asked for an informational interview while also being considered for a job, it wouldn’t come across much differently than “I’d like to schedule my job interview now, please.”

So either this company has an unusual way of doing things (which is entirely possible), or the person who advised your colleague didn’t really know what she was talking about (also entirely possible). Either way, your colleague should take the advice — since it very well might be good advice for this company — but should specifically say that Jill Smith or whoever advised him to request the meeting. That way, if Jill Smith was misinformed, the employer won’t blame your friend.

You’re in a different boat though. First, you can’t attribute your request to Jill Smith, because she didn’t make the recommendation to you. And second, Jill Smith’s advice might have been specific to the department your friend is applying to. So then you’re back to it normally being a really weird request in the middle of an application process. Thus, I would err on the side of safety and proceed as if your friend had never told you this — i.e., don’t ask for the informational interview.

Anyone want to argue this one differently?

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A reader writes:

I work in R&D for the computer industry, where technical staff have few meetings with customers and generally are given a fairly flexible schedule. It’s not uncommon for people to send to a broad team mailing list (~20-50 people) messages like:

“I’ll be in around 10:30. The contractors are just starting to pour the new foundation this morning.” 

or

“Leaving early at 4. I need to take my kid to the dentist.”

Now first, I really don’t think the details of why you’re going to be away from the office are important. We’re all adults here. We trust you to make good decisions on what constitutes a good reason to be gone. Besides, work hours are flex. If you take off a couple hours in the morning or evening one day, maybe you do some more work later that day, or sometime in the next week.

But what I take the biggest exception to is the lack of discretion when deciding on what to send in a mass email to the team. Sure, you should let your direct manager know, and any core people that you work with very closely who might be looking for you. But to send it to the entire team seems overkill. Seriously, what are the odds that someone other than your manager or your closest co-workers will need you while you’re out? Especially in the era of smartphones.

Back when I managed people, I used to tell my employees to just block the time off on their calendar and make sure that at least I had their cell number. Seriously, you don’t see people sending messages like “I’m going to be in a 2 hour strategy meeting this morning, but I’ll be out by 10:30 if anyone needs me.” If the time you’re out of the office is about as long as a meeting you might be in while at work, I don’t think you really need to tell anyone your plans.

Ok, so it’s not really a question. More of a recurring situation that I’ve seen at every company I work at. What are your thoughts on this situation?

Before anyone complains that this is too nitpicky, let me say: Nitpicky stuff can be fascinating, and I think this is a perfect example of it. No, you don’t want your company to issue policies and directives about things at this micro of a level, but it’s interesting to dissect nonetheless, especially when you enjoy over-thinking things (as many of us do).<

I agree that the reasons you're going to be away aren't relevant. What's relevant is simply that you will be away. And yes, sometimes even that is overkill. As you point out, at least in cultures like yours, a good rule of thumb for people who aren't regularly looking for you or aren't your boss is, "If the time you're out of the office is about as long as a meeting you might be in while at work, you don't really need to tell anyone your plans."

Sometimes the over-sharing of plans can even come across as suspect -- similar to how when someone's calling in sick with genuine illness, they usually just say, "I'm going to be out sick," but fakers will generally give you a long list of overly specific symptoms, like they feel they have to convince you.

On the other hand, sometimes it's interesting to hear that your colleague is remodeling his kitchen or taking his kid to her first day of school.

But it can become too much. I used to work with a guy who used to all-staff his every move: "I'm running some errands after lunch and will probably be back by 2:30 but it might be 3:00."  "I'm leaving 15 minutes early today, so see Dan with any end-of-the-day questions." "I'm going to be on a conference call about our new report all morning." It got to the point where I started to expect to receive, "I'm headed to the bathroom. Probably back in 5 minutes, but it might be 10."

And then there are the self-aggrandizers. Another guy I used to work with was notorious for messages like this: "I'll be late today because I pulled an all-nighter getting our new ad ready."  He claimed to have "pulled" so many "all-nighters" that people generally assumed he was either (a) lying in a bizarre attempt to inflate his image or (b) really, really inefficient.

Overall, though, I'd argue that this kind of thing adds entertainment to the day. You're best off simply appreciating its amusement value and not getting too annoyed by it.

(By the way, for people who enjoy analyzing this sort of minutiae, the Wall Street Journal recently ran a piece about overly-personal auto-replies.)

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A reader writes:

I just called a hiring manager to see what the status of my application is. He informed me that I made it to the next round, but that his concerns about hiring me stem from the fact that I have been self-employed for the past five years, and he is not sure how I will settle into a strict 9-5 job where I have to answer to other people. What is the best way to address his concern during the next interview?

To some extent, the best answer to this stems from your own thoughts on his question. Why do you think that shouldn’t be a concern for him? For instance, maybe working for yourself has given you a ton of insight into the burdens and challenges of being a manager, and you expect to be especially sensitive to and empathetic about that once you have a manager again. Or maybe you’d absolutely thrilled to work a 9-5 schedule, after years of having to work at all hours to drum up business for yourself, and can’t wait to get back into a more traditional routine. Maybe you’re more business-minded than ever after being in a position where you were entirely dependent on your own efforts to generate income.

Basically, the employer is seeking to make sure that you’re not going to have problems accepting someone else’s management and management style, and that you’re not going to realize that you hate the switch after a few weeks on the job.

How do you feel about having a boss again, and working a more traditional schedule in a more traditional setting? Your answer lies in there.

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In a comment on an earlier post, one commenter asked whether it’s helpful to point out proofreading errors in a job post:

Should an applicant point out the typo and suggest if they were in the job last week, they would have caught it before the ad went live?

I’ve seen this done well, and I’ve seen it go horribly wrong. I’ve also heard people argue that it presents you as detail-oriented — and others argue that it presents you as pompous.

I think it’s fairly hard to pull off well, and potentially risky, but in the cases where I’ve seen it work, the applicant was sort of charming about it — not pompous or know-it-all-ish, but had more of an attitude of “I’m sure this is a mistake no one noticed and I figured you’d want to know,” maybe even with a little humor thrown in.

But again, you need to be careful.

I once had an applicant tell me a comma was misplaced when it wasn’t. (Serial comma, how I love you.) If you’re going to point out a mistake in this context, you really want to make sure that you’re right.

What do you think? Would you be impressed or annoyed if an applicant did this?

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Our earlier experiment with throwing a reader’s question out to other readers to answer was a huge success (who knew so many of you are librarians?), so let’s try another one:

I am a pediatrician in a training program at a medical school to become a specialist. One of the faculty members of our division refuses to answer his pager or phone when he is on-call for our specialty service. He is on-call about one week out of five. He does not answer pages from the emergency department, the residents working on the wards, the clinic, nor does he answer his cell phone or home phone. As a result, I am frequently called whenever (which is usually) he doesn’t answer the pager or phone. Bear in mind that these calls are almost always regarding the care of one of our patients. Numerous written complaints have been sent from the emergency department and others to the chairman of our department regarding this issue. Additionally, several people have complained to the chief of our division (who reports to the chairman).

The response has always been that this person would be ‘talked to,’ which has resulted in no change in his behavior. He also does not complete all of the chart documentation for many of his patients (such as writing the drug prescribed and the dosage). Our clinic starts at 8:00 pm and he does not arrive until 10:00 am, which he always blames on traffic. I have spoken numerous times to our division chief, who tells me he can’t do anything because this person is tenured.

I feel that many patients are having their care compromised by this person’s actions (or inaction). I have tried to speak with him personally about the issue and told him how difficult it makes it for other people to do their jobs and to assure that people are receiving appropriate care. I think I was very calm and kind during the discussion, but he got mad at me, threw a fork on the ground, and started cursing. He is 63 years old and keeps saying he wants to retire, but he needs to get his 401K built up, so he may be here another 10 years. Other people who have worked here for a long time tell me this behavior is not new; he has ‘always been this way’ and he’s worked here for 25 years.

I am leaving soon because my training will be complete, but I feel guilty leaving without seeing that something is done to prevent people from getting sloppy care, or in some instances no care. Do you have any suggestions?

I am a big believer in the principle that if your manager won’t manage — and if no one above him/her is willing to force the issue — there’s very little you can do, and you need to either resign yourself to the problems continuing or leave for a new spot where managers are willing to do their job. This question brings a new spin though, because it involves patient care and tenure. I’d love to hear from readers with experience working in medical settings — or from anyone else who wants to weigh in. What’s your advice?

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If you’re in the job market, this is something you should know about: the Career Summit.

The Career Summit is an virtual career conference that lasts for three weeks (October 26 – November 17). If you’re like me and hate leaving your house, the greatest thing about it is that you don’t even have to leave your couch — the entire thing is virtual. You buy a ticket and then you get access to more than a dozen live webcasts on different career management topics, with Q&A, as well as access to the recorded archives of each session. 

I’m presenting a session on everything you need to know about moving into nonprofit work. Other presenters include Laurie Ruettimann, Mary Ellen Slayter, Anita Bruzzese, Alexandra Levitt, Alison Doyle, Susan Joyce, and lots of other career experts, plus recruiting staffers from Microsoft, Starbucks, and Facebook.

If you register now, you’ll get early bird pricing of $99 (regular price is $199). 
Agree that this is kind of awesome? Get more info and sign up here.

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A reader writes:

I’ve been in a fairly toxic workplace for two years, and in one week I’m finally done with my contract and am moving on to greener, and saner pastures. This is all well and good, except I’m leaving behind a small team of people who I’ve grown very close to while I’ve managed them.

And I know things are about to get much, much worse for them at work.

The company is in trouble financially, which we all know: it was used as an excuse to downsize, move us to tiny offices, increase unpaid overtime, not give raises, bonuses or paid leave, etc. We’ve all pulled together to make that work because we loved what we do. We used to have a really incredibly bad owner, who recently sold the company to her partner and fled: we’re still uncovering the mess she made of things. I’m the manager, and as such even though I’m leaving, I’m still being called into meetings about the future of the company. This makes me nervous on a couple of levels as I never want to be accused of taking company secrets to my new employer, and I’d really rather prefer if they DIDN’T have the money talks in front of me, but I’m not quite sure how to make that stop- I’m still here, doing my job, for one more week (I gave 3 months notice), and part of my job is planning for the future. It also means I’m privy to things my team is not- like further plans to downsize, or that they’re planning on moving another company also owned by our new owner into our small workspace. 

Our direct manager as well is feeling the pressure, and with the prospect of me leaving, has started to make some changes to the workplace that I feel will be detrimental, to the work, the culture, and the team I’m leaving behind. Add to that that I found and hired my replacement, who I’m now worried is going to get burned by all this, and I’m feeling incredibly guilty and confused.

My question: what can I do for them? Do I have a responsibility to stick my nose in all this mess that is going to come raining down as of Monday (my last day is Friday) or does my leaving mean I can’t have anything to do with it? Is there some trick to just washing your hands and moving on?

Okay, some principles to keep in mind about all this:

1. It is normal in a situation like this to feel guilty that you’re jumping off a (possibly) sinking ship and leaving people behind you. But these are adults who are getting plenty of signals themselves about what’s going on. The downsizing, the smaller offices, the halting of paid leave (!), the fleeing owner — your coworkers may not have all the same information you do, but they have enough to understand that the situation isn’t secure or stable. Anyone who is shocked by further downsizing in that context and didn’t see it coming was almost willfully not paying attention. So you don’t need to struggle with whether you need to sound an alarm for them — the situation is already warning them. They may not know the specifics that you know, but they know the situation isn’t good, and they’re making their own calculations accordingly.

2. And that’s good, because you really can’t share confidential information that your job makes you privy to. This is the nature of some jobs; you signed up for a job that would expose you to internal decision-making and you agreed to keep it confidential. That stuff is not always easy, especially when you’re learning about things that will affect your coworkers, but there’s no exception in the confidentiality provision for “when it becomes hard.”

3. What you can do is talk to people in ways that don’t violate your confidentiality obligations, particularly since your own departure provides an obvious context. So if a coworker expresses uncertainty to you about whether they should be job-searching themselves, you can point out that in an unstable situation like your company is currently in, it’s always smart to line up options. And particularly for the people you manage, I could even argue that part of the job means having a final talk with them about their career plans before you head out. Ask questions, listen, and give advice. Just don’t violate your confidentiality obligations.

4. You can also strongly advise your manager to be as transparent as possible with the staff about what’s going on. You can direct her to information about managing downsizing well; there’s a lot out there that argues that being open and transparent is the key to recovering from periods like this. She should read it, and you should push her to. (Whether she does or not is ultimately up to her, but you can strongly advise it.)

5. Similarly, regarding your manager making changes that you see as detrimental, all you can do is give the best counsel you can. Make your case for why these changes would be harmful and offer alternatives. Tell her you feel strongly, if you do. But from there, it’s up to her. You’ve done all you can do, and you shouldn’t beat yourself up for not being able to somehow stop her.

6. Regarding your concern that they’re continuing to involve you in meetings and you’re worried about being accused of taking company secrets to your new employer — they know you’re leaving. They’re freely sharing information with you (probably because part of your job is to be involved in this sort of planning and they still want your expertise). I don’t think you need to worry about later accusations.

I know a lot of people’s response to all this would be, “It’s no longer your problem.” And to some extent that’s true, and you’re probably going to feel like that in a month or two. But this in-between period — when you’re on way out but not quite out yet — is really hard.

Update: After I wrote this response, I received this P.S. from the letter-writer:

I should also mention that my direct manager hasn’t been handling this too well either. I’ve attempted to make a few suggestions/comments about her proposed changes I think aren’t a good idea, and the general response has been something like we need to do these things in order to stay solvent (not necessarily true) and that if I want my end-of-service benefits, vacation payout, and all the other end of contract payout stuff that I’m entitled to, we have to do x, y, or z. So basically, all of the really brutal stuff that’s about to happen is happening because I wanted what was contractually promised to me so I can leave. There’s a lot of guilt going on right now. 

No, it’s not happening because you want what was contractually promised to you. It’s happening because the owner of the company mismanaged things. And I don’t buy that fulfilling their obligations to you – which sound pretty standard and not extravagant — will be what triggers brutal cuts elsewhere. I think that’s BS, unless your end-of-service benefits are equivalent to an entire salary or two, which I strongly doubt. Your manager is telling you that out of frustration or in an outright attempt to guilt you into giving some of them up. This is a contractual obligation, the company is obligated to fulfill it, and their mismanagement is on their hands, not yours.

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Someone recently sent me this link to a job posting as an example of a company that finally got a job ad right. What’s awesome about this ad is that you can actually read it and understand what the job is all about. There’s no incomprehensible jargon, no sentences that sound like they were lifted out of a poorly-written internal processes manual at the most bureaucratic company imaginable. It’s just … someone normal talking about what the job is like, who would be good at it, and why you might like it.

In other words, it’s both everything a job ad should be and the exact opposite of what most job ads are like.

To illustrate my point, here are some real quotes from the first page of search results I pulled up on Monster for jobs in my area:

“Develop and leverage key relationships with stakeholders that enable collaboration across the enterprise”

“Coordinate with applicable business areas to define/implement remediation activities”

“Design, develop and manage proprietary Electronic Data Capture (EDC) system’s electronic Case Report Forms (CRFs) and implement Case Report Forms that adhere to company standard operating procedures”

Do these excite you?

Job descriptions like these are a sign that someone in that company has lost sight of the whole point of a job posting.

When you’re advertising for a new hire, a job posting is a marketing document. You’re trying to attract people who will be excited about the work; potential candidates shouldn’t have to wade through heavy jargon and overused buzzwords to try to figure out what the job is all about.

The great mystery of all this is that most managers can talk enthusiastically and compellingly about a role they’re hiring for, but for some reason all that life gets drained out of the job posting. Managers need to start refusing to let jobs on their team be represented by deadly dull, dense, and semi-incomprehensible job descriptions.

I’m hereby proclaiming three principles of writing job descriptions that don’t suck:

1. Stop losing sight of the fact that your job posting is a marketing document, something that needs to, you know, market the job. You want good people to imagine what it would be like to work in this role, at this organization, with these people — and to be excited about it.

2. Drop the jargon. And there are no extra points for using extra words. You should write in clear, simple language that someone outside your organization would easily understand. And it’s fine — even desirable — to be relatively informal. Don’t write “the communications manager is responsible for all communications-oriented operations for external audiences” when you can write “the communications manager runs the show when it comes to public outreach.”

3. Figure out why someone would be enthusiastic about the job, and talk about that. Maybe the position is an opportunity to change the lives of students, or a chance to be mentored by a successful leader, or an opportunity to work with cutting-edge technology. Say so or candidates won’t know.

In other words, talk like a normal person and think like the candidate you’re looking for.

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