2011

Ask a Manager’s traffic tripled this year, with 1.4 million unique visitors and more than 3.7 million page views. Thanks for helping to make that happen!

Here are the posts that interested people the most this year, based on the number of comments they generated … plus a list of a few more than I just really liked.

(This, by the way, wraps up all this special year-end programming. Tomorrow we return to the normal Q&A’s.)

Most popular posts of 2011

10. How to deal with an employee who takes too much sick leave

9. Declining boss’s invitation to dinner on a Saturday

8. Hiring-related emails that are sent at night or over the weekend

7. I don’t want my coworkers to know I’m living off cupcakes from the office kitchen

6. Employer is monitoring my bathroom breaks

5. Is “use a landline” outdated advice for phone interviews?

4. My boss keeps stealing my lunch after I’ve asked him to stop

3. Telling your assistant her shirts are too low-cut

2. What’s your secret career alter ego?

1. Being told to remove “merry Christmas” from your work email signature

My favorites in 2011

1o. Can your employer make you get a fake tan?
Because I just found the entire question fascinating and weird.

9. Ending an interview early when your interviewer is a jerk
Because this gets at everything I love to discuss: power dynamics, jerkiness, and the nuances of how to behave in a weird situation.

8. It’s time for a job-seekers’ bill of rights
Because something should change.

7. New manager wonder about the best way to give feedback
Because this goes to a fundamental about good management.

6. G is for gimmick
Because awful things amuse me.

5. Fired for not replacing the milk
See reasoning for #9 above.

4. Bad career advice and requests for salary expectations
Because I love ranting about bad advice.

3. 3 things I learned by quitting my job in a recession
Because this post had been in my head for months before I wrote it.

2. Firing in literature: Should this book character have been fired?
Because I loved the idea of answering questions from literature.

1. Some things about my dad
For obvious reasons.

{ 8 comments }

the worst boss of 2011 is…

December 31, 2011

We have a winner!  558 votes are in, and the worst boss of the year is the manager who ran a contest for employees where they could win $10 by guessing which of their coworkers would be fired next … with 21% of the vote.

The runners-up:

* The boss who constantly made jokes about anorexia, told our reader that she’s “only a girl” and he didn’t expect much out of her, and warned her about what people would think if she went to lunch with male coworkers – 19%

* The manager who was trying to find out who had “betrayed” another employee by reporting suspected child abuse - 19%

* The employer who insisted on written permission from a supervisor for more than three bathroom breaks a day - 17%

* The boss who kept stealing employees’ lunches even after being asked to stop (leaving our highly allergic reader without anything to eat for the day) – 12%

* The boss who refused to give employees lists of the clients they were contractually obligated to serve – 8%

* The boss who demanded a doctor’s note when an employee wanted to move her desk three feet within her own cubicle – 3%

* The boss who allowed an employee to constantly sleep on the job, and who suggested that annoyed coworkers “drop a big book” if they wanted to wake her up – 1%

{ 5 comments }

One more update after all!  This is from the reader who was struggling with whether to tell her conservative coworkers that she’s gay, and who was worried it could affect her treatment at work:

I came out to a handful of co-workers in May 2011, and assume that most people at my office know by now. Some people say awkward but unoffensive things, but most are completely indifferent. The nice thing about working at a law firm is that my bosses really just care about the quality and quantity of my work (ie, are the clients happy and have I met my billable hours requirements).

As most of the other commenters suggested, it’s a huge relief to be out, and I really appreciate all of the support I found here. My office doesn’t have an EEOC policy (but I’m in a jurisdiction where employment discrimination based on sexual orientation is illegal), so this has encouraged me to become more active in firm management/employment policy issues as well, since if I don’t say anything, it’s certain that nobody else will either. So while coming out at work obviously isn’t appropriate for everyone, it was definitely the right decision for me.

{ 16 comments }

We’ve had plenty of bad boss stories this year, and here are eight of the worst.

On Saturday, we’ll crown the worst boss of the year, based on your votes … so please vote in the sidebar to the right. (Voting ends Friday at midnight.) Here are the contenders:

1. The boss who kept stealing employees’ lunches even after being asked to stop (leaving our highly allergic reader without anything to eat for the day)

2. The boss who demanded a doctor’s note when an employee wanted to move her desk three feet within her own cubicle

3. The employer who insisted on written permission from a supervisor for more than three bathroom breaks a day

4. The boss who allowed an employee to constantly sleep on the job, and who suggested that annoyed coworkers “drop a big book” if they wanted to wake her up

5. The boss who refused to give employees lists of the clients they were contractually obligated to serve

6. The boss who constantly made jokes about anorexia, told our reader that she’s “only a girl” and he didn’t expect much out of her, and warned her about what people would think if she went to lunch with male coworkers

7. The manager who was trying to find out who had “betrayed” another employee by reporting suspected child abuse

8. The manager who ran a contest for employees where they could win $10 by guessing which of their coworkers would be fired next

{ 41 comments }

The average salary increase for 2011 was 2.8%. So if you earn $40,000 (the average income in the U.S.), that’s a raise of $1,120.

But you’re not average, of course, so what do you get? Top performers had a barely different median increase: 3.1%.

I mention this here largely because I think most people have no idea what kind of raise is reasonable to expect or ask for … and it’s useful to know the average raise is pretty low. That doesn’t mean that you can’t get significantly more if you’re hugely valuable to your employer; you often can. But it’s good to know these numbers for context.

{ 49 comments }

how to be awesome at work

December 28, 2011

Continuing with our special year-end programming … A reader recently wrote this to me: “I’d like to see a year-end post with links to your favorite past posts that teach good work habits. Not job-seeking habits, but things to do at work daily that are helpful to others and improve one’s own work.”

Ask and you shall receive. Here are 12 of my favorite posts about generally being awesome at work.

1. Do what you say you’re going to do

2. Instant credibility

3. 10 ways to make your boss love you

4. What to do when you make a mistake at work

5. Why meetings suck and how to make them useful for your team

6. How to mentor someone

7. Taking criticism gracefully

8. Why you should take time to debrief after a project

9. Protecting your time from longwinded interlopers

10. How to disagree with your boss

11. 5 signs you’re a bad coworker

12. How to deal with unreasonable deadlines at work

{ 3 comments }

Here’s our final “where are they now?” update. I’ve really loved reading all these updates — thank you to everyone who sent them in!

Back in April, a reader asked about whether it was feasible to move to her dream job while still continuing to work on projects for her old employer, who she didn’t want to leave in the lurch. Here’s her update:

I did apply for the “dream job,” but didn’t even get a call. I may not have been as qualified as I thought, or I might have made a bad judgment call with what to highlight in my cover letter, or (the organization has been known to do this) it may have always been slated for an internal applicant, but advertised externally only as a matter of policy.

The good news: I followed through with my engagement for my current job and had an amazing experience. Shortly before that engagement, I received a minor promotion that essentially formalized some of the extra duties I’d already taken on. I’ve always loved my job, but now I’m more excited about it than ever. With the exception of some of the usual politics and frustrations that go along with any office environment, I couldn’t be happier. I’m an ambitious and driven person, so if I find that I’ve gone as far as I can with the company I’ll move on, but I don’t think that’s the case right now and I hope it won’t be for a good, long time. It’s a larger organization where, if I can continue to stand out, there should be plenty of “up” left.

{ 16 comments }

This update is from the reader who was going through a divorce and was worried about how to talk to his boss about the impact that the associated emotional and financial stress was having on his performance. His update is in two parts — one update a few weeks after his letter ran (back in September 2010), and another one from this month. Here’s the first part:

After you wrote to ask me, ”So why are you still driving your wife to work?”, I thought, “Yeah, why?” and came to the realization that there was only one weak pro (it’s a nice thing to do), and many strong cons (it’s costing me in gas money and parking, I’m on her schedule both leaving the house and leaving work, and I also can’t take part in the occasional end of the day beer with colleagues). So I told my wife I wouldn’t be doing it anymore, unless I was already driving in. (Parking’s $12-$15/day; taking transit is $5/day; and biking in is free.)

I communicated my marital situation, as well as the decision to commute by myself, to my team lead and the director of development during my review, and it was received positively. They also recommended I talk with the Manager of HR, so a few days later I sat down and told her the whole sad story. She listened patiently, empathized, and then reassured me that no one had come to her and said, “He’s not doing his job (and we should think about moving him out).”

I’ve also cut way back on idle time activities: I check my personal email first thing, at lunch time, and once in the afternoon if I remember it.

So, I’m now commuting on my own schedule, management and HR are aware of the stress that I’m under, and I’m in a better situation than I was three weeks ago. Thanks again for your feedback and assistance.

And here’s part two, from just this month:

I really enjoyed reading the Where Are They Now updates, because it concludes the story arc — we hear about the problem, we read your suggested approach, then we’re on tenterhooks wondering how it all turned out. It’s very satisfying to read these updates.

After writing to you with my update last year, I had my end-of-year review / bonus announcement. At the end of my first year I received a 10% bonus, and the following year (during the financial meltdown) just 5%. This year, the Head of Engineering looked at the numbers, then said bluntly, “You’re getting no bonus this year. How do you feel about that?” I mumbled something about having had a difficult year, but just didn’t have the heart to go through all of the excellent technical things that I’d done.

My ex-wife and I continued our negotiations during the winter, then she was terminated from her job in the spring, and moved out shortly afterwards. This removed a major stress in my life, and also helped make my new dating life a little easier. (Yes, dating! Who knew it could be such fun!)

At work, I still felt like I had a cloud hanging over my head, and after getting no feedback from my team lead (a personal friend of mine) since my review at the end of the year, in May I was brought into a meeting where I was handed a You’re Doing Very Badly letter, signed by him (my lawyer was almost positive it had been drawn up by a lawyer when she saw it).

I tried to hang in there long enough to get re-financing completed on the house, and I worked even harder after that, but was let go at the end of July. Interestingly, they let me keep my security pass so I could return to the office later and pick up my stuff — unsupervised. I heard that there were quite a few people that were shocked to hear I’d been let go — but, as the employment lawyer told me, the die was cast by the time I’d received the letter.

My team lead left the company about a month later.

So, after a very busy few months looking for work (and doing renovations and cleaning up to sell the house), I finally got a short contract in mid-October. I just got word today that my contract was being extended indefinitely. I’m hoping the indefinite contract will let me re-finance, settle with my wife and keep my house.

Oh, and as a postscript, I recently heard that one of team members (a great guy) was resigning from this employer. Too late, management realized that they couldn’t afford to lose him. They suggested that he was in line for a substantial raise, which he found a little incredible (his reviews up until then had been below average). I don’t think their arguments are working.

I’m a little sad about how it’s all gone for this employer — it could have been a great place to work, but their feedback and retention skills are the worst.

{ 7 comments }

It’s tiny answer Tuesday — six short answers to six short questions. Here we go.

1. Is this hiring practice normal?

My question is about online job hunting. When I apply to a posted job online through Indeed or Monster or wherever, I sometimes get back a response that ends with “The next step in the process would be to contact our office to discuss the potential of an interview. You can respond back by calling between the hours of 9:00 am and 3:00 pm to speak with myself or one of my associates.”

Is that normal practice? Seems to me they should call me. Or am I setting my expectations too high?

Doesn’t seem like a big deal to me. I assume it’s because they’d rather you call when it’s a good time for you, rather than having to play phone tag. Just call them. (That said, I’d bet these are employment agencies, if you can speak with just anyone there.)

2. As a new intern, can I apply for a full-time opening with my company?

I graduated in 2009 from a top university and have spent the last year living abroad on a research grant. Since moving back to the US, I’ve sent out a ton of resumes and interviewed for several positions, but nothing has worked out yet. Trying to be proactive, I recently accepted a part-time, unpaid internship at my dream company that will start in January. While I’m excited about the work I’ll be doing, the main reason I took the internship was with the hope of being offered a full-time position at the end of the internship. Honestly, sustaining the internship and a full-time job (in food service) is a stretch. I’ve still been looking at job listings, and today I saw that the company I’m interning for is hiring, in my department, for an entry-level position. I fit all of the qualifications that they’re looking for, and I’m obviously passionate about the work. How can I broach this subject? Is it appropriate to ask to be considered for the position even though I’ve accepted the internship or have I lost all leverage by committing to work for free? The job starts in February and my internship starts in January, so I’m tempted to suggest that I could intern for the month of January and basically step into the position well-trained. Or does the fact that no one suggested this initially signal that they’re not interested?

Ask about it. It’s easy to think “they would have approached me if they thought I was the right fit,” but what’s far more common on the hiring manager’s side is that she’s filled the internship slot and it’s now out of her mind and she’s on to the next role she has to fill … without stopping to think about whether you might be a good candidate for the latter. You’ve got to be your own advocate here, so if it interests you, speak up: “I saw you were hiring for an X, and while I’m incredibly excited about my internship in January, I’d love to be considered for the X job if you think it might be a good fit.”

3. Can my employer make me stay longer after initially telling me my shift was over?

I worked my 9-hour shift for the day and my boss told me I was no longer needed and could go home. While I was getting ready to leave and waiting for a coworker to give me a lift home, the boss comes and tells me that they have changed their mind and decided that they need me to stay longer. 20 minutes had passed between the time that they had initially told me I am done. Once you are dismissed for the day, are they allowed to tell you that they have changed their mind?

Sure. And if you don’t want to stay, you can always say that you can’t — that you have to be somewhere or whatever, since you were told your shift was ending at __. But keep in mind that in general people who are flexible are more prized than those who aren’t.

4. Should I re-submit an improved resume to a job I’ve already applied for?

I’ve just finished a complete remodel of my resume which expands on details of my previous work positions. Should I re-apply or contact company HR departments for positions I’ve already applied for so I can give them this improved resume? Or, would that be an annoyance and add confusion? In both cases, I have contact info for the HR contacts directly.

An annoyance. You should only apply once.

5. My resume is too long for LinkedIn

I just redid my resume from scratch to have more examples and specifics rather than job description bullet points. It’s now 2 pages, and I’m wondering what might be acceptable to post on my LinkedIn profile. I think if I put it all out there, it would be one long scroll. Do you think it’s best just to simply list your job titles, or should some level of description and detail be with each one?

LinkedIn is different than a resume — in tone, in format, and in use — so you don’t want to just copy and paste your resume into your profile. If you Google “LinkedIn resume difference,” you’ll find a ton of advice on how to use them differently. Which will let me stop typing here and still fit this into a short-answer post.

6. How can we convince our company to release the product we developed?

I work for a small business that does software development, among other things. A few of us have taken initiative on a project in our slower work time that took a few months to produce, and that we think is a great product that fits with our plan for growth. We’ve asked the owners of our company to meet about a product release plan, but they have ignored the request for six or seven months! It seems other client projects are always a higher priority. As a general trend, if the owners or outside clients didn’t initiate a project, it seems to be ignored. This project may be good enough to start a company based on it — but since we made this during work hours we don’t really own the IP.

The momentum for the project is not coming from the people who can make product release decisions. For the good of the company, I don’t want to see a potential revenue generating product disappear — how can we approach our managers with the request to release the product when they have ignored several such requests already? Should we just give up?

It’s hard to say without knowing the internal dynamics and players at your company. You can try to put together a business case for releasing the product, showing expected costs, revenues, etc. … and you can ask them what it would take to convince them that the idea is worth pursuing … but ultimately if it’s not a priority to them and you aren’t able to persuade them otherwise, that’s probably that.

{ 20 comments }

habits that can get you fired

December 27, 2011

You might figure that if you do good work, you don’t need to worry about being fired. But there are some habits that can jeopardize even the best employee’s job — from getting angry at work to being more concerned with having friends in the office than with doing your job, and much more. Over at U.S. News & World Report today, I talk about habits that can get you fired. You can read it here.

{ 8 comments }