April 2011

Check out this ridiculously arrogant email from a college student to his former boss at the pool where he previously worked. Resentful at only being offered a lifeguard position this summer rather than an assistant manager position, he let loose with a tirade of insults and announced that he has been working in a Very Important Internship and is now poised to “run corporate America.”

You really need to read the whole thing, but gems include:

“This is a highly coveted internship that, due to my business prowess, especially that concerning the analysis of different hypotheticals, financial situations, and if-then relationships hinging on international investments, I was able to easily secure without having to bat even a single eye lash.”

“Returning to the pool for another summer would be like Apple CEO Steve Jobs returning to Foot Locker for summer employment.”

“I understand you are a school teacher and not a professor or employed in a position that requires significant knowledge in any particular field of study, so maybe my criticism is unfair. Nonetheless, I still provided much guidance and support as you learned the ropes of managing at the pooll at the rate of a snail in the Indy 500. Did I ever complain? No. Why? Due to the fact that I am a professional and, given my advanced knowledge of operations at the pool, I wanted to bestow certain bits of my wealth of knowledge upon you.”

It goes on and on.

I can’t decide if I feel sorry for this delusional kid who at some point is going to realize what a d-bag he is, or if I’m just looking forward to hearing about BMW yanking his internship.

{ 73 comments }

So you didn’t find that last post too interesting, apparently, and left me lonely and bereft of comments. Let’s see if you like this one any better. A reader writes:

I work for a non-profit that is a bit understaffed, but the biggest problem is that the staff, as a whole, is under qualified. The director of the organization hasn’t been there long (18 months) and inherited this staff. They’ve been (in my opinion) extremely poorly managed, and many of them are under qualified for their jobs (again, in my non-HR but definitely managerial opinion).

I was one of my boss’ first hires. I had some inkling of the staffing issues at this place, but came anyway. It’s not uncommon to have crazy staff situations at small-to-mid-level non-profits, and I did have the impression that things were more solid than they ultimately were.

Now, after 9 months in my position, I am burning out. I am picking up lots of extra slack, and trying to manage people in roles they don’t belong in. I am being depended on for things that are well outside my scope of expertise and responsibility. My boss has come to heavily rely on me as a “second set of eyes” on projects that aren’t mine, simply because he trusts my judgment (No, he is not the best manager. Definitely a visionary, not a manager).

I am gaining weight. Working long hours. Resentful. My life is out of balance because of my trying to keep up with everything my boss asks. I am not happy and am already considering looking for another job, even though I really like my boss and want to see the organization ultimately succeed. How do I re-align things? I understand that the fact that things have gotten this far is my fault too. How do I un-do the damage?

P.S. After re-reading this, I realize I might come across as ungrateful, especially in the eyes of so many who would love a job, any job right now. I hope it doesn’t come across that way. I know how lucky I am to have a job. Truly, I am hoping to fix this situation so that I can be a happy and productive employee for a long time with this organization!

Have you talked to your manager about how you’re feeling? That’s the first step — you need to explain that your workload has become unmanageable, that your responsibilities have grown without anything being removed to make room, and that you want to talk with him about how to restructure what you’re doing so that the workload is more realistic and so that you don’t burn out.

So. Communicate. That’s the first step. No one can help you if they don’t even know there’s a problem.

Suggest some options. Say, “I can do A and B, but not C. Or if C is really important, I’d want to move A off my plate to make room for it. Alternately, I can act as an advisor to Jane on C, but I can’t do the work of C myself if I’m also doing A and B.”

If your manager resists making these kinds of choices and trade-offs, you need to keep pushing the issue. Say, “I hear you that we want it all to get done, but since I’m never going to be able to get to it all, I want to make strategic choices about how I should be structuring my time, and make sure that you and I are aligned on those choices.” If he still is no help (which might be the case; some people are bad at this kind of thing), then come up with your own proposal for what you intend to do and not do, and give him that.

From there, enforce some boundaries. When someone asks you to take on something new, don’t just add it to your plate without moving anything else. To take on something new, you need to either get rid of something else or at least push it back. Your time and energy are not infinite, and that reality needs to be built into the decisions you (and your manager) make.

Furthermore, you are doing your organization no favors by working yourself into the ground. At some point, the quality of your work will suffer, and you’ll also probably end up moving on sooner than you would have otherwise. A good organization wants awesome employees who produce at a high level, but because it wants them to be doing great work in a year too, it wants them to function in a sustainable way. What you’re doing won’t be sustainable.

Now, two caveats:

1. Someone is sure to claim that being candid like this will have dire consequences for you, that your manager will expect you to just suck it up and deal with it, etc., so I want to say preemptively that I don’t think that’s going to be the case. First of all, it sounds like you’re highly valued and that you and your manager have a great relationship. Second, it sounds like he’s perfectly happy to tolerate subpar performance from others, so he’s not likely to lay into you for saying you can only do 110% of the job rather than 150%. But hey, if he reacts badly, there’s your sign that you can happily drop your loyalty and start looking elsewhere.

2. I’m taking you at your word that the workload really is way too high. If, instead, the workload was ambitious but still achievable in a reasonable workweek by someone good, in that case, a good manager would push back. (Although even if that were the case, the answer wouldn’t be for you to make yourself sick trying to get it all done; rather, that would be a signal to conclude that you and the job weren’t well-matched.)

Finally, as a last point, I’m going to question whether you should really be so committed to staying. You say you’re working somewhere that’s poorly managed, with lots of under-qualified staff. These are not good things, and they’re especially troubling in the context of a nonprofit.

I’m about to get sanctimonious for a moment:  The work many nonprofits do is crucial, and what’s at stake is so much more important than some business’s bottom line. Because of that, nonprofits have a special obligation to be as effective as possible in pursuing their missions, which means that they need to be really committed to effective management … which includes getting rid of people who aren’t fantastic.  So I hope you’ll ask yourself some hard questions about whether this organization is living up to its obligations to its donors and the communities it serves.

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A reader writes:

I’m currently a lawyer with several years of general legal experience and I’m trying to transition to a more specific area where I don’t have too much experience. I recently had an interview with a reputable recruitment agency, which went very well, and which got me the second interview with the hiring company.

The interviewer (a non-lawyer) stated right from the start that she had a serious fear that this position would be too challenging for me. It seemed that without the strong recommendation from the recruitment agency, the company wouldn’t have considered me as a candidate at all. At some point, after explaining my experience so far and providing examples of my ability to learn new things, I asked her how could I relieve her fear that I wouldn’t be capable. She replied that she didn’t know. The interviewer also hinted that they already have a candidate with at least 10 years experience in this field.

It was clear from the outset that the interviewer had serious doubts about my abilities and it seemed to be an uphill battle to communicate how I might be suitable. I realize that there is luck involved in interviewing, but is there anything I can do when the interviewer won’t give me a fair chance?

If the interviewer won’t give you a fair chance? Not really.

But I don’t think that’s what happened here. What’s more likely is that the interviewer didn’t consider you a competitive candidate on the basis of your resume alone. The recruitment agency, however, really liked you, thought that she might like you too if she had the chance to talk with you, and pushed her to give you a chance. The interviewer thought to herself, “Well, there’s no harm in talking to him, and maybe if I give him a chance, I’ll see what they see.”

After all, most experienced interviewers know that a candidate who wasn’t your first choice on paper can become your first choice after an interview. As a result, it’s not uncommon to interview someone who you might have some concerns about but who has enough promise that it’s worth a conversation — because maybe they’ll overcome those concerns in the interview. Or maybe they won’t. But it’s very hard (if not impossible) to predict who will rise to the top of the candidate pool in an interview and who will stay where they are or sink to the bottom. You pretty much only find out by doing the interview.

However, in those situations, it’s up to the candidate to find a way to impress you. And that’s why when you asked your interviewer what you could do to ease her concerns, she said she didn’t know. She really didn’t know — she was waiting to see if the interview changed her mind in some way that she couldn’t predict. For instance, maybe you’d end up being insanely talented in some way that would trump the lack of experience. Maybe she’d decide you were so smart that she was willing to take a chance on you. Maybe you’d just have a really compelling and convincing explanation of why you’d excel in the role. Or maybe none of those. She didn’t know, but she was giving you an opportunity to make your case.

In other words, it wasn’t about not giving you a fair chance — it was about the opposite: giving you a chance and seeing what happened.

Overall, this is a good thing, even if you ultimately didn’t end up her first choice for the job. After all, I’m constantly hearing from job-searchers who are frustrated that no one will give them a chance to interview and show that they could do the job well, even if they’re the underdog. So when you have an interviewer who’s willing to open up the door a little wider and see if an interview turns you into a stronger candidate, that’s a good thing.

Now, I know that you were left feeling like her mind was already made up. And it’s possible that it was, of course, and that she was just wasting your time (and her own). But it’s more likely that she was genuinely giving you a chance to see if something happened in that interview that overcame her concerns … but that ultimately it just didn’t.

Of course, there are other possible explanations here too: maybe the recruitment agency doesn’t know what it’s doing, or maybe the hiring manager is just a jerk or doesn’t know how to say “no” to the recruiters when they push a candidate she’s sure is the wrong fit, or unlimited other possibilities. But if you’re going to draw a broad conclusion from this interview and apply it to future ones, I’d go with the explanation above, because it’s the most common.

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In the earlier post about someone leaving fingernail clippings in our reader’s desk, commenter Jamie noted, “I have found some truly bizarre things left behind from previous occupants when I’ve moved into a new desk” … and then went on to relay a fairly disturbing story about what she once found. You can read it here. It’s gross.

So now we must hear from others:  What’s the weirdest thing you ever found when taking over a desk or office space?

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I’m quoted in this Fox Business News article on how to handle various types of annoying coworkers. I talk about dealing with know-it-alls and non-stop talkers.

(This interview occurred before I learned about coworkers who leave their nail clippings on your desk.)

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A reader writes:

I have an office dilemma that no one seems to have a solution for and figured that you may be able to offer some advice. Twice in the last month, I have come into my cubicle to find fingernail clippings in my desk drawer and on my chair. I had a personal nail kit, and it appears someone was using it and leaving the “evidence” behind.

I brought it up to HR, who told my manager. HR recommend that I leave the kit after the first incident to see if a pattern formed. I was so grossed out after the second incident that I threw the nail kit out (this was on Friday).

Neither of them know how to resolve this. They have called it “stalking” and “harassment” (not my words). My concern is, even though the nail kit is gone, that this person will keep doing inappropriate things at my desk.

Obviously this is distracting from my job. Any advice would be greatly appreciated.

This falls in the category of things so weird that I cannot resist bumping you to the front of the question queue.

Someone is clipping their nails at your desk and leaving their nail clippings behind? This is gross, but I don’t think we have any reason to consider it stalking or harassment. And the fact that HR and your manager leapt to that conclusion strikes me as really weird in and of itself.

I’d be more inclined to assume that some unmannered lout in your office wanted to clip their nails, felt entitled to help themselves to your nail clipper in the same way they would your stapler, and didn’t bother to clean up after themselves … as would be characteristic of an unmannered lout.

And assuming that’s the case, I doubt that you need to worry that this person is targeting you and will search out other gross things to do at your desk now that you’re denying them the nail kit. (I wouldn’t keep anything else there that you don’t want them borrowing for their own use though — no toothbrush, IV needles, cash, etc., since we now know there are some boundary problems in your office.)

Now, if you have some specific reason to believe that someone is intentionally trying to mess with you, that would change my answer, but assuming all the info you have is in your letter above, I’d just figure that you work with at least one serious philistine and let it go. You have my blessing to speculate wantonly to yourself about who this philistine is, however, and to give all your suspects the evil eye in your head.

As a side note, don’t replace that nail kit. It’s one thing to quickly fix a chipped nail at your desk, but no one should be clipping their nails at work, even with their own nail clippers.

You can read an update to this post here.

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Last week’s post about the manager struggling with how to tell his assistant that her shirts were too low-cut provided the inspiration for my post today at U.S. News & World Report … which is about 10 things your boss might be thinking but isn’t telling you.

To be clear, a good boss will have the difficult and awkward conversations that need to be had. But there are plenty of less-than-perfect bosses out there, and it’s worth thinking about what kinds of things they might be avoiding telling you because they feel awkward bringing it up.

You can read it  here.

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It’s once again time for short answer Sunday — seven short answers to seven short questions — this one an exciting mix of affairs with coworkers, weight-snarking managers, and more. Here we go…

Can I be fired for outing my coworker’s affair to her husband?

I dated a co-worker for ten years. Unbeknownst to me, he was also dating another co-worker, this one married. I let that co-worker’s husband know and we exchanged conversation by personal home computer email. Now she claims I harrassed her and should be fired. If nothing has been done at work, can they fire me?

Harassment laws don’t stop when you walk out of your office; they cover interactions between employees that happen on the evenings and weekends and in locations far away from work, so the fact that your actions were taken via your home email is irrelevant here. That still doesn’t mean it was harassment though, and I don’t have enough information to know if what you did would qualify as harassment or not. (However, most harassment policies don’t call for people to be fired for a first offense.)

But at a minimum, this wasn’t the smartest move if you wanted to have a harmonious workplace, or to be seen as someone who handles herself professionally. I’m curious about what you expected would happen.

Bringing a revised resume to an interview

Is it poor form to bring a more edited resume that is slightly different than the one you sent in to an interview? For example, if I wanted to add a couple of things and make some statements more brief?

Nope, that’s fine. I wouldn’t totally redo it or you’ll cause confusion, but these sorts of small tweaks are fine. (Keep in mind though that they may not even look at the new version you hand them though; when I go into an interview, I have a copy of the person’s resume already prepared with my notes on it, and that’s the version I use.)

Resigning when others are leaving too

I have been unhappily employed at a small company for three years. (The work itself is enjoyable, but the environment is very difficult.) After a lot of thought, I made the decision to take a big leap and move closer to family in another state. I plan to leave mid-June and have notified my landlord but not my manager, since it is still almost two months away.  Then, last week, a co-worker in my department gave notice. Our manager let us know that, due to finances, she is holding off replacing him for now. In the meantime, my only other co-worker in this department confided in me that she has lined up a new job for the fall and will be leaving at the end of the summer. She has been at this company much longer than me.

I have no desire to end my employment on a bad or unprofessional note. It seems like we should both tell our boss now so that she can begin to recruit a whole new department. At the same time, we are worried we will be kicked out sooner or treated poorly. Also, my co-worker would like to give notice before me, since she has been at the company so long. I am very anxious (understatement) about being the third person to quit. I am not sure how to do it without my boss feeling ambushed and stranded.

As is always the case when deciding when to give notice, you should be guided by how your employer has handled previous resignations. Does your manager typically push resigning employees out earlier than they would have otherwise planned to leave? Or are people generally allowed to work their full notice period? Looking at how she’s handled it in the past will tell you how she’s likely to handle it this time, and you can make your decision accordingly.

Also, you and your coworker should each decide your timing independently of each other; trying to coordinate it is unnecessary and will likely just add to any weirdness. Decide what makes sense for you and do it; she should do the same for herself.

Last, I think you’re over-thinking all of this. People leave jobs. Sometimes several people leave around the same time. Your manager will make do.

Following up on an application to work at Target

I’ve been waiting for a sales floor opening at Target for months now and when I found out three days ago that one was open, I immediately filled out the application. My mom and uncle have worked at Target for about 15 years and counting, so it’s a store I know well, though not the same store they work at, and I love the atmosphere. Apparently if they know that I know a Target employee, that would put me at the top of the list, but to my mom’s surprise, they didn’t ask if I knew a Target worker but did ask if I was referred by one.

My friend told me that I should call and tell them my name and that I was calling to see if anyone is available to review my application with me. He did say that most will say they’re not reviewing applications at that time, which is similar to replies I’ve received calling other companies about jobs. I don’t want to screw this up though, and I know the name of the HR manager since my mother is looking for extra hours, but he’s kind of hard to catch, so I was thinking I would call to see if he’s busy and if so, just leave my name and number to review my application. Is that wise? If not, what should I do?

I don’t have any experience in retail, which often operates by different norms, but I’m posting this in the hopes that someone who knows more than me will weigh in in the comments. However, I can say that calling and asking a manager to review your application with you right then and there seems a bit presumptuous and demanding of their time; I suspect that just calling to reiterate your interest might be a better move. (I’m normally strongly opposed to the follow-up call before you’ve even had an interview, but in retail and food service, it seems to be The Thing To Do.)

Informational interviews when changing fields

I am changing fields in the sport and entertainment industry, moving from indoor arena management to golf course management.  Per your conversation about having savings, I can be fairly patient about how to approach this, but here’s the question.  With respect to networking, is it best to ask a general manager of a course if he/she could meet for coffee or lunch when convenient to ask questions and talk about careers or just apply for whatever positions are open?

I’ve received amazing feedback from people in the golf industry about my experience, specifically they are intrigued about what I’ve done and so forth. If nothing else it’s made a great conversation piece. however, I really want to learn about what they do.

If you truly just want to learn more about the industry, you’re looking for an informational interview. However, if you’re secretly planning to use that conversation to hit them up for a job, then you shouldn’t mislead them into thinking you just want to learn from them; that’s disingenuous. More here and here (and especially in the comments on those posts).

Second-guessing the job I just started working at

So, I just got a job doing administrative work for a restaurant. When they had me on the phone to offer me the job, I was just so excited to finally get an offer after over a year of unemployment that I jumped at it, and didn’t ask about benefits. I learned on my first day that they were not offering benefits, so I was on my own for health insurance, dental, etc. I thought I’d be ok with that, but I’ve just seen my first paycheck and done some math and I’m not really sure I’ll be able to afford insurance. Add to this that after working at this restaurant for two weeks I’m really not happy with being crammed into the windowless closet office in the back of the kitchen all day, and I’m considering starting my job search again. Is that wrong? I mean, this restaurant thing has great potential because it’s the first location in the US for a restaurant corporation that has more than 30 other locations in Northern Africa and the Middle East. They intend to expand and ideally they’ll eventually have actual, corporate offices in the US. I’m just not sure I can deal with the current work environment and lack of benefits that long. And if I do start searching again, what am I going to tell anyone who I interview with? And how am I even going to go to interviews when I work till 5pm?

Is it wrong? Hard to say. I mean, ideally before you accept a job, you get all the information you need to determine if it makes sense for you financially.  However, there’s also high turnover in the restaurant industry … but perhaps not in back-office jobs like the one you’re in. So I don’t really know, because of that.

But if you do start interviewing, I’d explain that you took the job to keep busy while you continued to search for something in your field. The fact that it’s at a restaurant (again, associated with high turnover) means that most interviewers probably aren’t going to question that in the way that they might if you’d just taken a job they’d be more likely to think of as long-term (fairly or not).

Regarding how to find the time for interviews when you’re working all day, you’re unfortunately in the same boat as everyone who’s employed and job-searching: you can ask for interviews to be scheduled late in the day or first thing in the morning, but be prepared to have to do them during your lunch break or to take time off work “for a personal appointment.” It’s tricky and it sucks, but it can be done.

Manager won’t stop talking about my weight

I have a question regarding manager comments. I work in what one might call a hostile work enviroment. I work in a salon, and we are all women, all shapes, sizes, marital statues, etc.

My manager has been at her job for a very long time. She has been known to blow up and go on tangents and there is a lot of gossiping going on. As of late though, she has been making a lot of comments about my weight. This has been going on as I eat, as I talk about trends, indirectly to other people. She even asked one of my co-workers how to approach me about an outfit I was wearing because it made me look really fat.

I keep a log of things that she has said with the dates and try to record them as accurately as she said them. I do not weigh any more than when she hired me, I am completely happy with my weight.I don’t know if she is saying these things because it’s a salon and she feels that we need to all look “thin.”  I feel this is completely unprofessional and makes me very uncomfortable. To make things worse, I have terrible anxiety and am terrified of this woman. I don’t know what to do, but can’t help but feel this is completely inappropriate.

Honestly, I’d find another job and leave. Your manager sounds like a jerk, and the environment sounds really unprofessional. Even if the weight comments stopped, you’d still be working for a jerk in an unprofessional environment.

However, if you want to try to address this, you could certainly say to her head-on, “Mary, I don’t want to hear any more about my weight.  I’m the same weight that I was when you hired me, and even if I wasn’t, it’s not a topic that’s open for discussion. Please stop.”  But she sounds like someone who might not take this well, which brings us back to the first point: consider working somewhere not run by a jerk.

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A reader writes:

I wrote to you previously and you were kind enough to quickly and accurately answer my question about salary negotiation in the event of a merger; I was offered a modest increase and received a smaller raise at my next performance review as well. Thank you for your help!

Today I’m writing about a different situation. A communications position is available with a local nonprofit. This organization means a great deal to me, and the available position would be the perfect combination of “dream job” and “attainable at this point in my career.” Two things are holding me back from applying, however:

First, they require an online application, which asks for my current supervisor’s name and telephone number. I love my job and would only leave it for something essentially exactly like this position. I don’t want to jeopardize it before I even have an offer. Is there any way to avoid providing contact information for my supervisor and ask that they verify my employment and check current job references only if they are ready to make a job offer? What would you do in this position?

Second, I’ve committed to an engagement this fall for my current employer, which involves travel. It’s something that I do or nobody does; a replacement couldn’t take over. I’ve also been working on numerous projects that are designed around my specific skill sets and would be difficult to pass off. I love my current company and really want to stay involved. I’m used to working two jobs (currently I freelance, with my employer’s knowledge, and am working full-time). I thrive on being very busy. My current employer does employ several part-time, work from home contractors. If I were to get this dream job, is there any conceivable way that I could propose, with full disclosure to both employers, that I stay on part-time at my current job (nights and weekends from home) until the projects that only I can complete are finished? Or is this such a deal-breaker for any employer that I shouldn’t even consider applying (even for a dream job) if that’s the caveat?

First, on the reference issue: In the spot where you’re supposed to enter your current manager’s information, enter this instead:  ”I request that my current employer not be contacted unless we’re proceeding toward an offer. I’m happy to supply other references in the interim.”

It is very, very common for job-seekers to ask that their current employer not to be contacted for a reference, since in most cases the current employer doesn’t know the employee is looking. Typically, once you’re a finalist for the position, a prospective employer who is determined to speak with your current manager before extending an offer will tell you that you’re a finalist and explicitly seek your permission to do so. So this is a very normal thing to say.

Next, on the question of continuing to work part-time at your current job if you take a new one:  I wouldn’t bring this up at all until you have an actual job offer from the new employer. At that point, they’ve already decided that you’re the one they want, and your chances are at their highest for getting them to agree. If you bring it up earlier in the process, they’re more likely to (a) just say no, and/or (b) start thinking that you wouldn’t be fully committed to the new position.

Once you get an offer, that’s the time to raise it. Even then, they may not be open to it, but it’s possible that they’ll be fine with it, assuming that everyone’s clear that the new employer’s work is what comes first. You won’t really know until you ask. (That travel for the old employer though, after you’re at the new job? Unless it’s one very short trip, I’d give up on that idea.)

However, I’d think this whole thing through very carefully. When you start a new job, it can be hard to still be tethered to the old one; making a clean break is often easier and better for your quality of life. You also want to start your new job at your best — not tired or distracted because you’re working nights and weekends for someone else.  And this new job is in communications, which in particular can have demanding and unpredictable hours — you’re often on call outside of business hours to deal with things as soon as they come up. Will you really be doing that well if your priorities are torn between two employers during those hours?

I’d be somewhat less skeptical of this if you were only proposing the contract work for your old employer around one specific project … but you’re talking about projects, plural, and that makes me nervous about how realistic you’re being, both about the issues above and about the idea that only you can complete this work for them. It reads a bit like you’d like to take this new full-time job without really leaving your old one, and that’s probably not realistic.

You can read an update to this post here.

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Florida, what’s wrong with you?

Workforce Central Florida, a federally-funded jobs agency, was just forced to kill an insulting $73,000 PR campaign that included $14,000 for 6,000 superhero capes, which they planned to give away to unemployed residents.

By friending the agency on Facebook, taking a “What kind of Superhero Are You?” quiz, or posing for a photo with a cutout of “Dr. Evil Unemployment” (on which they spent $2,300), unemployed Floridians could win a cape … or $125 worth of resume paper, which is almost more alarming than the capes, since you’ve got to hope that a jobs agency isn’t encouraging people to mail their resumes in this day and age. (Bring a copy to your interview, yes, but you’re hardly going to need $125 worth of paper for that. And for the record, plain paper will do just fine.)

If anyone had any doubt that most government-run jobs agencies (including unemployment offices) have no idea what they’re doing, here’s confirmation.

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