August 2011

It’s true that your resume should market your accomplishments, but declaring that you are a “visionary leader” — as I read on two candidates’ resumes recently — is going a bit far. (Besides, if you’re really a visionary leader, I’ll see it in your accomplishments, right?)

And “I have a very charismatic personality” is a weird thing to say about yourself. It’s the sort of thing that others get to determine about you.

On the other end of the spectrum, I was nonplussed to see this in a cover letter:  ”I am a strong employee who possesses adequate leadership skills.”  Adequate isn’t generally what employers are hoping to hire.

And then there was the candidate with this objective:  ”to obtain a professional position in Corporate America”

Hmmm.

 

{ Comments on this entry are closed }

A reader writes:

My boss and I work together in a small office. We get on well and have a great relationship, and she is easily a contender for the best boss I have ever had. The problem is that she is VERY chatty, usually about mundane personal things but also often about unimportant work-related matters, and I don’t know how to get her to stop talking. I have tried all manner of strategies, including headphones (which we are not supposed to use but I can resort to maybe once a week), saying things like “I need to do some work now”, to explicitly saying “I am wasting time with all these interruptions” and then naming her as one of the people interrupting me when she asks who is causing the breaks in my concentration (she did not get this, and pressed for names of people who were interrupting my flow). I have tried standing up and leaving the office to make teas and coffees, but she will continue the conversation upon my return. I tried going to lunch with her so she could “get it out of her system” but this only encouraged more talk about our lunch plans, and talking on the way back to our desks which did not end when we sat down. Moving desks is not an option. I feel like I am pre-emptively shooting down all solutions here, but I want you to know I have considered all the options and now need a fresh perspective.

I think the problem is that, from her point of view, there is always time to chat as she catches up on a lot of work at home. I have specifically made it so that I am unable to work from home as I like to keep these my work and personal lives separate or I will end up working all the time. I find I now come into the office earlier and earlier to avoid her, so that I can have an hours’ peace and get some work done.

I would like to tell her more directly that I cannot sit and chat all day but having been as direct as I can without being rude, it has not worked. Subtlety does not work as she is a self-confessed borderline Asperger’s case and has trouble reading signals. For instance I will start answering in “hmm’s” and “uh-huh’s”, look down, start typing, but she will continue to talk. As she is my boss there is an even greater need not to cause offence and eventually I cave and start responding normally.

I have thought about going to her manager, but as there are only the two of us in our little office, it will be patently obvious that the complaint came from me. It also seems like an extreme reaction to take this over her head.

I am falling behind with my work, and not only that I am now starting to resent her presence in our office. I cheer inwardly when I learn she will not be in that day, and feel irritable and deflated the moment I hear her arriving in the morning. I feel frustrated that she should know better as she is the boss, and she should know all this pointless chatting wastes my time. This is not what I want at all – I do respect and like her as a manager and if I could just sort out this one tiny thing, life would be perfect!

Well, you may like and respect her as a manager, but I don’t. She’s lacking an essential characteristic of an effective manager — the understanding that her employees are there to get things done, not to entertain her.

In any case, how about saying this: “Jane, I love working with you. You’re one of my favorite managers I’ve ever had, and I really just like you on a personal level too. But there is one way where we’re not working well together, and it’s this: You’re able to still get your work done even when talking to me a lot during the day. But I can’t. I’m finding the amount that we talk during the day to be distracting and it’s preventing me from being as productive as I want. The last thing I want is to offend you, but I need to dramatically cut down on how much chit chat we have during the day. Can you help me stick to this resolution?”

You might also say, “I know we’re both in the habit of chatting a lot, so going forward, I’m going to be really vigilant about not doing that. I’m mentioning it now, because when I tell you that I can’t talk, I don’t want you think I’m being rude.”

The idea here is that this is a big-picture conversation, not something in the moment about that particular instance. (In fact, this is the same advice I give to managers who are frustrated that an employee is continuing to make the same type of error:  Stop addressing it instance-by-instance and step back and have a big-picture conversation about the pattern.)

Then, after that big-picture conversation, when she starts chatting with you, be direct and be firm. Since she doesn’t pick up on subtler cues, you’re going to need to be direct each time:  ”Working over here!” or “I’m immersed in X, let’s talk later” or “I’m tuning you out!” (said with a smile) or whatever.

And if that still doesn’t work, then you need to have another conversation with her, this time about the fact that your first conversation about it hasn’t changed anything. And, just like a manager would do when talking to an employee about a performance problem when the first conversation didn’t work, you might escalate it in seriousness of tone and/or substance.

Two caveats to all this:

1. It’s possible that this will chill your relationship. It shouldn’t, but if she’s immature, she may take this personally.

2. Even with doing all of the above, she still might not change. Just like with a manager who’s a wimp or a jerk, some traits are not changeable. So you can and should try these strategies, but if they don’t ultimately work, you may need to decide how far you’re willing to take it.

Or you could just wear headphones, every day, all day. And when you’re approached about violating the company’s headphones policy, you’d explain why.

What other ideas do people have?

Want to read an update to this post? The reader’s update several months later is here.

{ 34 comments }

So many miscellaneous things:

1. First, since I slammed the New York Department of Labor last week for ripping off my content without permission or attribution, I want to recognize them for how they handled it when I brought it to their attention:  After forwarding them five more links to posts on their site that featured my content without credit or permission, I got a call today from the head of their communications department. He said he felt “absolute embarrassment and anger” that it had happened, and they’ve taken down the entire blog until they can check every post for additional instances of plagiarism. I’m pretty impressed with how seriously they took it and how swiftly they moved to fix it, so yay to the NY DOL.

2. My advice about how to handle an unresponsive colleague is featured in this post by the wonderful Alexandra Levit.

3. In case you didn’t spot it in the comments, I have officially changed the term “thank-you notes” to “follow-up notes,” since that more accurately describes what you should be sending after an interview. So no more complaining about how you shouldn’t have to thank them for interviewing you! It’s not about thanking them; it’s about following up on your conversation.

4. And last, BlogHer put together a list of 25 career and business women bloggers who you should be reading, and were nice enough to include me. It’s a good list; check it out.

{ 13 comments }

A reader writes:

My boss gave me a raise to do the schedule when the manager of our call center quit. Now that he has hired a manager, he wants to take the raise back. I told him it wasn’t fair and he said he would talk to me about it later. That was 2 days ago and he hasn’t talked to me. Can he do this? And what should I do if he does?

Yes, he can do it.

And to be honest, I don’t think it’s all that crazy.

What I do take issue with is that it sounds like he didn’t communicate well enough with you originally. When he first gave you the raise, he should have been explicit that it was temporary and only until a new manager was hired. On the other hand, maybe he did convey that — you wrote that he gave you the raise “to do the schedule” when the manager quit, which may or may not have conveyed that the raise was linked to that specific duty. But given the importance of pay, managers need to make sure they’re being crystal clear about financial arrangements.

In any case, I’d let this go. Even if he flubbed the communication around this, he gave you a raise to compensate you for an additional, temporary duty, which you’ll no longer be doing. Your issue, I think, is more about the principle of it — i.e., you don’t give someone a raise and then take it away without good reason. But if you look at the context here, it does make sense. He just should have been clearer with you.

It’s also worth noting that lots of people get stuck with additional duties without any increase in compensation when a coworker leaves. Seen from that perspective, you might argue that your boss did right by you by paying you more during this period.

So let this go. You got paid more for a changed circumstance, and now that circumstance is over.

But this is a really good example of how something that was probably intended to help your morale (the temporary raise) ended up hurting it, because your manager didn’t handle it thoughtfully enough at the start. Managers, take note; you can’t do this stuff half-assed!

{ 22 comments }

Hiring someone onto your team is one of the most important decisions managers make, but it’s easy to mess it up if you don’t know what you’re doing.

Over at U.S. News & World Report today, I talk about the 10 most common mistakes that interviewers make when they’re interviewing job candidates, including not being clear on what the job really takes, not simulating actual job activities, not being candid with candidates, and more.

 

{ 16 comments }

A reader writes:

I’ve been working for the same company for over 7 years, and recently I applied for a position posted on the company website. It was a training position and I met the qualifications that were listed and it seemed to me I would be a good fit for the job. However, the HR rep emailed me back a week after I applied to inform me that I didn’t meet the qualifications. She listed four qualifications that I did not meet, but none of these were listed on the original job posting.

Is it a common practice to vet prospective candidates based on undisclosed qualifications?

Sure, it’s not uncommon that a job posting doesn’t list every single thing that the employer is looking for. But it’s not typically because they’re deliberately keeping job requirements secret. Instead, it’s one of the following:

1. The person who created the job posting doesn’t know what they’re doing. They’re not clear on what skills and traits they really need, and therefore the posting isn’t either. This often results in postings that require, say, experience in a specific software even though what the employer really needs is someone who can learn that software quickly. Sometimes it results in the truly ridiculous, such as requiring five years of experience with a technology that’s only been around for two years. And sometimes it goes in the opposite direction too — being so vague about the requirements that almost anyone would qualify.

2. The person who created the job posting did know what they’re doing, but there’s some flexibility to the requirements so they just listed the most important things. There might be 10 things they’d love to find, but only 3 are essential and the necessity of the others will vary depending on the candidate’s overall package. For instance, they might be willing to forego requirements 4-10 if your skills and accomplishments in 1-3 are really impressive — in which case, they might just list 1-3 in the ad. And that could certainly lead to them telling a candidate who met requirements 1-3 but still didn’t blow them away that they’re hoping to find un-posted requirements 4 and 5 too (rather than saying, “meh, you just struck us as kind of mediocre”). And that would be true — and it would be reasonable that they didn’t list those requirements in the ad, because they’re not going to be requirements in every case.

3. It could also be that they didn’t list a particular qualification because they didn’t realize its importance until they talked to a candidate who lacked it. For instance, you might advertise for a communications director who has a track record of placing stories in major publications, an ability to craft compelling soundbites, and strong relationships with reporters. Then you might talk to a candidate who has all of that — but she’s always worked for high-profile issues that are easy to get reporters to cover, and you realize that you’re looking for someone with a track record getting coverage of duller, more challenging issues. Or you realize in talking to her that her aggressive, fairly confrontational approach will give your more soft-spoken industry fits. Or everything else is great, but her writing — which just needs to be decent, so you didn’t even address it in the job requirements — is truly terrible. And so forth.

Ultimately, I think your question is about feeling that you were somehow treated unfairly — that the employer is conducting their search process in a less than transparent way. But that way of thinking doesn’t really get you anywhere. Maybe they’re inept at hiring or maybe they’re not — but it can be hard to tell from the outside … and either way you’re better off simply accepting that they didn’t think you were quite the fit they’re looking for — for whatever reason — and moving on.

{ 10 comments }

I spent several hours this evening tracking down and emailing sites that have reprinted my content without permission, so please indulge me in a brief public service announcement:

You cannot take someone’s content off the web and put it on your own site without their permission. It is not yours to use as you wish; it is theirs.

Now, what you can do is to reprint a small excerpt — say, a paragraph — and then link back to their site for the complete article. That’s completely legitimate and most bloggers really appreciate that.

But what you can’t do is reprint their entire article, even if you credit them for the content. If you want to do that, you need to secure their permission first.

What’s even worse are sites that reprint someone else’s content and strip the original writer’s name off of it — i.e., presenting it as their own. Even though this is obviously beyond shady, even sites as mainstream as the  New York State Department of Labor are currently doing it to me.

So to the many sites currently stealing my and other people’s content rather than writing their own:  You suck!

{ 100 comments }

It’s terse answer Thursday — seven short answers to seven short questions. Here we go…

My boss forgot a major detail of my personal life

I have worked with my boss, Nancy, for 4.5 years. We are a two-person department in a 24-person bureau. We work extremely closely and well together. We frequently discuss what’s going on in our lives. I moved to Phoenix 7 years ago, and prior to that raised my children in San Antonio for 18 years. Yesterday, something came up and Nancy said, “oh, I never knew you lived in San Antonio.” I am hurt and disappointed in her, now I don’t think she really pays attention at all. I have turned down several opportunities because I didn’t want to leave her stranded with the work. I feel my loyalty has been for nothing. What do you think?

I think that if you “work extremely closely and well together,” you should be glad that you have a boss where that’s the case, not get sidetracked by something that has absolutely nothing to do with work. Return to enjoying your great relationship with your boss — which is something a lot of people would love to have.

Telling my departing boss I’d love to work for his new company

I currently work for a construction company which is not doing well, and hasn’t been for the past year or so now. There have been major lay-offs, and I am now required to do the work of two of the people they laid off in addition to my regular work. I don’t mind taking one for the team, but the way the owner and managers are handling things do not seem very professional, let alone respectful to us employees. In light of all of this, our VP (who is amazing) is leaving the company to start his own business. I have a good working relationship with him, and want to ask him if he would have a position available for me, but I’m not sure how to go about asking him. I want to be professional, but I’m not sure exactly how to go about it.

I don’t know what kind of business he’s starting, but often when people are starting a business, they don’t have money to pay employees. However, if that’s not the case here and he indeed hiring a staff, just tell him: “I’d love to come work for you.” (Make sure that you make it about wanting to work with him, not about hating your current job.)  If the business is just him for now, then tell him this: “Down the road when you’re ready to bring people in, I’d love to talk with you about working together again.” And then make sure you stay in touch.

How do I get around a master’s requirement in an application system?

I am applying for a position that I have done for the past 6 years. I do not have the master’s degree that is required for the new position. I know with the new software out for online applications, this question will automatically reject me for the position. How do I get around this problem? I enjoy the position I am currently in but will be laid off in a couple of weeks due to downsizing.

Network. Find another way into the company other than the online application system. If you’re stuck with the application system, you might be out of luck.

What does it mean when a job listing is taken down?

What does it mean when a job listing that’s been up on a company website for less than a week is taken down? I applied for the job, and didn’t hear back, but checked back on the website and saw it missing. Does this mean they’ve already managed to fill it and just didn’t bother to reject me?

It could mean that, but it could also mean that they’ve received a flood of applications and are turning off the spigot while they consider them.

My manager is a jerk

My manager started off as just a supervisor, and was lovely in the beginning. We’d often chit-chat about past jobs in the industry that we’d held, and contested about our most horrible bosses in the past. She rather recently became my manager, and while initially I was excited for her, I I was rather disillusioned when she turned out to be one of those managers we’d spoken about. Now she threatens not only my job, but the newer recruits as well over easily remedied things.

Not one of us in my department feels safe in our position, and that’s led to anxiety, and honestly, more errors. The harder we try, the more we panic, the more we make mistakes, the more she threatens. It’s gotten to the point that the place I once loved coming in to work to, now makes me physically ill with worry. What can I do? Should I talk to her superior and risk her wrath? I’ve already tried speaking with her -sugar coated and bluntly, that I don’t appreciate having my job threatened and it’s not doing our department any favors. She said she’d stop, though she hasn’t- it’s only gotten worse.

She sounds like someone who is so unsure of how to manage that she’s resorting to fear and threats. That’s the hallmark of someone who doesn’t trust their ability to get the work done any other way. The fact that she told you she’d stop (and then didn’t/couldn’t) points to that too.

Depending on your relationship with her boss, and what that person is like, it’s possible that you could bring the issue to her attention, especially as a group rather than on your own … but depending on the dynamics there, that could backfire horribly.  Unless you know that person to be fair and receptive to feedback, you’re probably best off determining your own bottom line and figuring out if you’d rather look for another job.

Job offer was pulled a day later

I went for a second interview at a company. That same day, the lady phoned and told me that I got the job and she would email me the salary package the next morning, and I should look at it and then speak to my current boss about resigning as they want me to start within less than 3 weeks. The next morning there were no emails from her, so I contacted her via phone as I made already a appointment with my current manager. One of her coworkers answered and told me that the HR manager first needs to go through the applications and then decide if I was successful. I sent the lady a email to ask what is going on, as she told me that I already had the job, why should I wait? I then received a email from the HR manager saying that there was a miscommunication and my application was unsuccessful, and they wish me all the best for my future. No reason why my application was unsuccessful whatsoever. Is there anything that I can do?

No. They’re allowed to change their mind unless you already have a signed contract (which most people never get at any stage). But don’t set meetings with your boss to resign until you have a job offer in writing, including salary details and start date, which you’ve accepted. They can STILL pull an offer at that point, but it’s far more unusual at that stage.

Manager won’t return reference calls

I had worked with the same company and manager for six years I had left in April of this year to move back to my home state to help my parents as they get older. My former manager and I didn’t have the best relationship and he was upset when I decided to leave for my home state. However when I had left he stated that if ever I needed a letter of reference/reference he would give one. I had read in a previous post of yours that it might be good to have a friend call and check if you are not sure about the reference. I had one of my friends call and they had left a couple of messages. My former manager had not called her back. My question is what is the best way to handle this? Should I contact me former employer and see if there is a problem? My concern is for future employers that try to call him for a reference.

Yes, call him. Say this: “An employer is trying to reach you for a reference and told me they’ve been unable to get ahold of you. I want to make sure that you’re still willing to serve as a reference for me, and if so, is there a good time they can reach you?”

His silence may mean that he actually doesn’t want to give you a reference (which he should have told you straightforwardly), or it might mean he’s on vacation or something like that. Ask.

{ 35 comments }

I loved reading the responses to the ”what do you like about your job?” post. We traffic so frequently in bad workplace situations here that reading about positive elements was a nice change of pace.

I have a step 2 to propose:  Why not tell whoever’s responsible for the thing you cited how much you appreciate it?  If you love your coworkers, tell them and tell them why. If your boss is great, tell her what she does that you appreciate (believe me, she probably rarely hears it). If it’s some particular aspect of your job, mention to your manager how much you love that; you just may get more of it thrown you way in the future, or even end up on a path that fits in more strongly with what you love. You get the idea.

We so rarely tell people this sort of thing, and people so appreciate hearing it.

(This wasn’t my intention from the beginning, by the way — I wasn’t tricking you into some kind of exercise in voicing appreciation. But reading over all the responses, I was struck by how nice it might be for people to hear this.)

{ 28 comments }

A reader writes:

Last week, I had a phone interview with a very well-respected company in my area. After the interview, I sent thank you emails and cards to multiple people who were involved in the process. I customized each one based on how they helped me, and I sent them the same day of the interview so they could reach the office as soon as possible. Unfortunately, today I just got my rejection via email.

I hear all these stories about how thank you cards give applicants that edge, and that hiring managers look very fondly on them because of their apparent rarity. However, it didn’t work, and I am devastated I didn’t get this job. Are thank you cards losing their power (are more people using this strategy?), or is this the exception rather than the norm?

Unfortunately, there’s a problem with your logic here. Thank-you notes don’t guarantee you a job, and the fact that you didn’t get the job after sending thank-you’s doesn’t indicate that they’re not worth sending.

Think about it:  If you think a thank-you note should secure you a job, what happens if more than one candidate for the same position sends them?

So you’re drawing the wrong conclusion here.

Here’s the deal with thank-you notes:

* If you’re not the best candidate for the job, a thank-you note isn’t going to change that. No one is going to hire the lower-tier candidate just because of a thank-you note.

* If you’re the undisputed top candidate, the lack of a thank-you note probably isn’t going to stop you from being hired.

* However, when the decision is close between you and another candidate, a thoughtful thank-you note can tilt the scales in your direction — especially if the note isn’t just a perfunctory “thank you for your time” but contains substance that builds on the conversation you had during the interview.

* A thank-you note contributes to the overall picture of a candidate. It’s not generally make-or-break, but it’s a piece of the picture. It serves two functions:  (1) It signals that  you pay attention to the little things and care about presenting the best possible face to your candidacy. (2) It signals interest, by showing that you went home, digested everything you learned in the interview, and concluded that you’re still enthusiastic about the position. That can matter.

Now, there absolutely are hiring managers who don’t care at all about thank-you notes. But that shouldn’t dissuade you from sending them because there are also plenty of hiring managers who will tell you that a thank-you note has swayed their hiring decisions. And as the candidate, you have no idea which type you’re dealing with … so of course you should send thank-you’s. There’s just no reason not to do this very small, very quick thing that could impact your chances. Not that it definitely will, but it could. So keep on sending them.

{ 63 comments }