A reader writes:
I am a manager of several remote workers in states other than my own. I have one worker who acts in a way I consider to be childish. Our work environment is fast-paced and can be stressful at times. When I or any of my supervisor staff calls to ask questions about his work, he gets so sensitive about the inquiries that he takes offense and doesn’t want to talk to anyone anymore and puts himself out on an island. He’s doing his assigned work but doesn’t return phone calls because his feelings are hurt by this and constantly needs to be handled with white gloves.
It’s getting annoying and frankly I consider not returning phone calls to be insubordinate. I understand that if he’s busy he may not be able to get to the phone right away, but I’d expect to call back in a reasonable time frame. Thoughts?
You can read my answer to this question — and four others — over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and often updating/expanding my answers to them).
Also, a note about my articles at Inc.: If you’re outside the U.S. or using an ad blocker, Inc. may ask you to register in order to read more than one article there. That’s because they otherwise aren’t able to earn any revenue from those page views, which they’re of course dependent on in order to continue to exist.