bad advice

A reader writes:

I am a former HR manager who decided RIFing is not good for my soul. I decided to get into Higher Education a couple of years ago. I have recently accepted a position as a Director of Career Development. I know all about the bad and outdated advice that university career centers dispense to their students—I’ve seen it in action when recruiting candidates in my former life. I want to do better.

I am being pushed by those with fancy titles to create a portfolio program, encouraging all students to develop portfolios to present at interviews when they enter the world of work. I hate the idea—mostly because when I got them as an employer, my thoughts were along the lines of a snarky “Ohhh, but you forgot your dental records!” I realize it is vital for some fields, like graphic design for example. However, I think it is ridiculous for a business student to hand over a folder full of records of participation, awards certificate and writing samples from a theory class.

I’d rather ditch the idea and focus on teaching students to talk about these experiences intelligently in an interview. Is it worth the fight with upper level administrators, or am I just a cynical former HRer?

Hell yes, it’s worth a fight. This is a realm where you can’t give in on stuff that you know is a bad idea, or the next thing you know, you’ll have resigned yourself to telling students to send their resumes via postal mail and call hiring managers several times a week to check the status of their applications.

It sounds like you need to have a talk with the people who are pushing you to do this, to explain that there’s an awful lot of bad or outdated career advice floating around, that you saw lots of it in action when you were doing hiring yourself, and that you’re excited about your position because it’s a chance for students to hear from someone who was hiring for a living very recently. Explain that few employers would care about this type of portofolio (except for fields like design, as you mentioned), that it will actually hurt most students by making them look naive, and that they will get the biggest bang for their buck by focusing on having a strong resume, an awesome cover letter, and fantastic interviewing skills … as well as understanding what type of experience they should get while they’re in school to be better positioned for job-hunting later.

Hopefully you had the “there’s a lot of bad advice out there and it’s important for students to get job search advice from people who actually hire people” discussion when you were being interviewed, and hopefully whoever hired you hired you because of your experience in this area. If not, have that discussion now.

(And let me know how I can help, if at all, because I’m becoming obsessed with the need to reform college career centers. And students, you should be getting obsessed with this too, because right now your very expensive college is probably failing you in this area.)

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“Looking for a job is a full-time job.”

No, it’s not.

I don’t know why people say stuff like this. It’s one of those simplistic cliches that have ended up getting repeated over and over without being true.

It’s a great way to mislead job-seekers about what an effective job search is really about.

If anyone is really spending 40 hours a week on a job search, stop and regroup. Focus on the essentials instead: applying only for jobs that are truly a strong match, writing great cover letters, having a resume that focuses on your achievements rather than just responsibilities, and making sure you’re tapping into your network.

Go for quality over quantity, and laugh at anyone who tells you it should be a full-time job.

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A reader writes:

When I go on job hunting journeys to my local mall, department store, etc., I at times know which places I want to work for and which places I don’t. For example, two years ago I really wanted to work for a gaming store due to my love of video games, I figured I’d be a good fit, though of course I didn’t think automatically that I was the best fit nor would definitely get hired, I just felt I’d enjoy it, and would be able to do the job well due to my knowledge of video games and systems. The manager and employees all knew my by name but I knew they were always the type of store which had very brief hiring periods, and I never could be sure when they were or weren’t hiring.

My mother advised me that the best way to get a job is by coming by and dropping off a resume every few days, that way I’d be kept fresh in their mind and at the top of the pile. Close to the end of the summer when I was dropping off another resume, the manager kindly let me know that there still weren’t openings but he’d keep me in mind and there was definitely no chance of my resume getting lost in the shuffle….as he had an entire file folder of my resumes by then…..

Am I wrong, or was my mother’s idea basically what cost me ever getting hired? I mean wouldn’t applying every couple of days be better every like two or three months? or just once a month or something? I feel the idea of hers might have been because of this company’s short and sporadic hiring period, but I honestly don’t see how handing in a resume every other day for two months is going to give them any indication that I’m a good employee, but more just a pest. They never told me off for doing it, but I still kind of think, yeah this wasn’t the best idea.

Yes, it was a bad idea. What is to be gained by turning in a resume every few days?  It’s bizarre, it implies they don’t recall who applied just a few days ago, and yes, it’s overly aggressive.

Stop listening to your mother on this topic. In fact, stop listening to any job advice that sounds intuitively wrong to you, can’t offer you a logical explanation for why it would be effective, requires that you annoy others, or makes you uncomfortable to enact.

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A reader writes:

I have recently found your blog and really appreciate the advice that you offer. You have written many times that the job search/hiring process has changed in the past times and to generally ignore the out-of-touch advice parents are offering.

As a recent grad, one of my relatives offered to help me with my job search, write my resume and even assist in writing cover letters. My relative is a former and very successful hiring manager… from about ten years ago. Since they left the workforce to raise their children, they have been doing freelance resume writing and job-finding services from home. I was very grateful that they were willing to help and offer their services, until I started reading your advice. I think my relative may be slightly misguided or of touch with current resume trends, etc. I fear the resume they crafted for me may be hurting my applications, not helping.

While I can certainly edit my resume with your advice and write my own stellar cover letters, I’m concerned for my relative’s clients. What is the best way (or is there even a way) to address this topic? I really don’t want to stir up family conflict, but this is bad advice.

Oh, gosh. I mean, I obviously think my advice is right on target, and I get enough letters from people who report that it worked for them when nothing else did that I feel confident that I’m not delusional about that, but it’s tough for me to say that you should create awkwardness with your relative over this.

The one thing I think you could do is to start a conversation with her about some of the advice you’ve found that differs from hers and ask her opinion. For instance, if she’s telling you to use a resume objective, send her a link to an article explaining why they suck, and say something like, “I found this article and was wondering what you think about it.” But of course, you can only do this a couple of times before it becomes obnoxious, so I’d pick your battles.

What do other people think?

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A reader writes:

I wanted to know what you think of the advice in this blog post: 3 Steps To Network Your Way Into An Interview.

I find it weird that the writer basically advises cold-calling and calls it “networking.” Then there’s the other suggestion: “Call anyone the hiring authority has recommended.” Wouldn’t you find it creepy if someone you didn’t know called you to congratulate you on receiving a LinkedIn recommendation?

I’d love to know your thoughts, if you’d like to share them.

My thoughts can best be summed up as:  WTF?

Okay, here’s a longer version.

It is terrible advice to call some random person at the company you’re applying to — someone who has nothing to do with hiring for that position — and ask them to “personally refer me to HR.”  People don’t “personally refer” random strangers, particularly ones who resort to overly aggressive tactics like this.

(And note the author’s caveat that this might not work, “but at least you feel you have accomplished something by leaving a message.”  Seriously?)

And the advice to call anyone who the hiring manager has written a LinkedIn recommendation for?  I don’t even know where to begin with this one, so here’s his suggested script for this creepy, inappropriate call:

“John, I see you have been given a glowing recommendation by Mr. Hiring Authority’

“Yes.”

“Congratulations! I understand he doesn’t share recommendations lightly, so you must have done a fantastic job with him.”

“Sure…what do you want?”

“I could use your help. I am very interested in working with Mr. Hiring Authority and see he currently needs someone with my skills. I am trying to get to him directly – have been caught up in HR before and wondered if you could help me out?”

The sentence “I understand he doesn’t share recommendations lightly, so you must have done a fantastic job with him” is possibly one of the most transparent, obsequious, ineffective, and obviously false sentences I’ve ever had the displeasure of reading. You don’t know that he doesn’t share recommendations lightly because you don’t know him at all. And the person you’re calling is going to quickly figure that out, because after all, that’s why you’re asking him to connect you.  And now you’re the crazy, lying, inappropriate guy who will never get an interview.

Terrible, terrible advice. And unfortunately, it epitomizes a certain breed of job search advice that’s out there — one that says that you need to become the stereotype of a bad salesman in order to get a job. If you’re applying for a job as a bad salesman, these might be exactly the right tactics for you — but otherwise, if you talk to anyone who recommends this kind of thing, slap them for me.

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I’ve ranted before about how some of the worst career advice seems to come from the places where it’s most important that they have the best — college career centers and state unemployment offices. Not all of them, of course — but enough that there’s a trend, and it’s troubling.

And now comes this story from a job-seeker whose state unemployment office required her to attend a state-run job-finding seminar. Over at workcoachcafe.com, she writes:

“I’ve had a mandatory Unemployment Office job-finding seminar, where the instructor made me super nervous — he was telling us about how we needed to call every company after submitting a resume and even gave us tips on how to get past the receptionist and call other people in the company that might transfer us!”

Now, the advice to make application follow-up calls happens to be wrong, but that’s not the really egregious part here. Calling around to find other people in the company who might transfer you to the person who the company is specifically attempting to keep you from reaching? That’s a really good way to get yourself kicked out of the running. (It’s also precisely the kind of BS advice that we hear from people who have done little to no hiring themselves in the last decade.)

So we have a state government requiring job-seekers to listen to bad advice in order to continue receiving unemployment benefits. Let me just restate that, because I’m so outraged about it:  If you want to continue receiving unemployment checks in this state, you are required to attend a class where you’ll be told to do things that will decrease your chances of finding a job.

If this state agency can’t be bothered to ensure that they’re actually giving out good advice from people who know what they’re talking about — advice that will actually help the people they’re supposed to be serving — then they need to get out of the advice-giving business altogether and stick to sending out checks.

My sympathies to the job seekers in this state (and any other) who are subjected to this kind of insulting, unhelpful treatment.

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A reader writes:

Since I came home from my first year of college in May, I’ve been looking for a new job to no success. I haven’t even gotten so far as to be interviewed, despite having been on a job hunt since May. Finally, in mid-July, I’m getting a glimmer of hope! The bakery department at the supermarket where I’ve been a part-time cashier/bagger for over two years now is seeking help. Not only would I enjoy working at the bakery, but I would receive more hours. I’m very hopeful that I will get this job, because I have always “exceeded expectations” in every performance review, and am overall a very good employee.

However, I worry that the advice my parents are giving me might screw up my chances of getting this job. My parents, who have both not had to worry about getting a job since the earlier 90s, tell me to visit the manager and check in on the application at least once a day, or call to check in on it. I feel like this would be very annoying for the manager, and I don’t want to come off as annoying.

Earlier this summer, I was applying to a coffee shop and took their advice. I went in every day, asked for the manager and explained who I was, that I had applied and that I just wanted to check in on the application. My parents even told me to call later in the day too, which I refused to do, thinking it would just be nagging. I apparently made an impact there, because the third time I came into the coffee shop, the head barista looked at me, sighed very loudly and said, “I’ll go get him.” Five minutes later, I was being interviewed by the manager… For one minute, literally. I was asked three questions, which were just to verify information on the application, and then told to stop calling them.

They never called back. (My parents still tell me to call them… I feel like it’s beating a dead horse at this point…)

I’m worried that the advice my parents are giving me is one of the reasons why I seem to struggle to get a job. They tell me that nothing has changed in the almost twenty years since they’ve gotten their jobs, and that what worked for them will work for me.

I really want to get this position in the bakery. What advice would you give me, or are my parents’ strategy correct?

Stop listening to your parents on any matter related to job searching (and maybe your career in general) right now.

Check on your application in person once a day? And then call too? And keep calling that coffee shop after they directly told you to stop calling and indirectly told you that you were being a pain in the ass? And nothing has changed in 20 years?

Frankly, I highly doubt that these tactics were effective 20 years ago since most people don’t want to work with people who are inappropriately aggressive and annoying. And moreover, plenty has changed about job-searching in the last 20 years. Conventions are different (see: objectives and one-page resumes, among many other things), the job market is different, and the Internet has changed everything.

Your parents are hereby barred from giving you any job search advice, and — more importantly — you are barred from listening to them. They are destroying your job search efforts.

Read the following:

Calling to follow up after applying for a job
(Note that in food service and retail, you can tone this advice down a bit. While for office jobs you shouldn’t call to follow up on your application more than once — and preferably not at all — in food service and retail you can do it a couple of times. But certainly not daily. Please also read Kerry Scott’s advice on this.)

Should you show up without an appointment?
Again, food service and retail are different and unscheduled visits aren’t seen as crazy there, but I want you to read this so that you’re armed against your parents’ advice if they tell you to do this when you’re applying for other jobs — where it absolutely will be seen as crazy.

When does persistence becoming stalking?
Read this.

Don’t stalk the hiring manager
And this.

10 outdated pieces of job advice
Consider  printing this out and handing it to your parents. Actually, don’t, because I don’t even want you engaging in a dialogue with them on this because there’s no point. Just ignore them and do your own research about how this stuff works today.

I’m sure your parents give good advice on some topics … but job searching is officially not one of them. The good news, though, is that your own instincts seem pretty sound. Trust your gut, and supplement it with a little online research (from good sources, not inexperienced/outdated ones), and you’ll do fine.

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As regular readers know, I’m fond of ranting about outdated career advice that somehow continues to circulate. Over at U.S. News & World Report today, I talk about 10 pieces of career advice that are outdated and that you should ignore.

And #1 will seem awfully familiar to the 155 of you (!) who weighed in on the heated landline versus cell phone debate here last week.

You can check it out here.

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Prepare yourself for a rant.

I’m frequently annoyed by some of the bad job advice that’s out there, and there’s one thing in particular really irking me right now:  ”career advisors” who write long articles blithely telling you how to avoid discussing your salary requirements in a job search, with absolutely no acknowledgement of the fact that many, many employers use online application processes that require you to input this number before you can proceed. As in, your application literally won’t be accepted if you don’t enter something in the salary field — and it’s got to be numbers, not text saying you’re “flexible” or “will discuss later” or any of the other strategies they recommend.

It’s all well and good to tell job-seekers that they should delay salary discussions until they have a clearer understanding of the job, or to turn the salary question back around on the employer, but these advice-givers are being lazy and a little inept by not addressing what to do in situations where that’s not an option. It reeks of old-school job-hunting advice given by someone who hasn’t updated their knowledge in the last decade. And the reason this really irks me is because job-hunters deserve something better than the generic, unnuanced, non-reality-based pabulum that passes for career advice in some corners of the web.

For the record, here’s how I think you should handle requests for salary expectations:

1. If you can avoid giving a number up-front when you’re first applying, do.

2. If you can’t avoid it because the company is using an electronic application process that requires it, then you need to decide whether you’re willing to answer or walk away. Does this suck? Yes. Is it the reality of the situation? Yes.  However…

3. One path for potentially avoiding the electronic application problem is to find a way to get the employer interested in you without using the electronic application at all — e.g., network your way into their process and deal with the hiring manager directly, rather than coming in through their application system. But not everyone can do this, so a lot of people are stuck back at #2.

4. Even if you manage to avoid the salary question in the application, there’s a good chance you’ll be asked in the phone interview. You can try to turn it around on them (“what range did you have in mind?”) and sometimes you’ll get an answer, but sometimes you won’t and in that case, if you continue to refuse to talk about it, you’ll risk coming across as obnoxious. That’s your prerogative, but it’s a choice you should make knowingly. (By the way, I’m not defending employers who push you for your range while refusing to state their own — I think they’re silly — but you’ve got to deal with reality, not how stuff should be.)

5. So at some point, you might need to choose between walking away or answering the question. And since most people don’t have the luxury of walking away every time this happens, at some point you’re probably going to need to talk numbers. Therefore, you should be prepared with a range based on research about what comparable positions pay in your geographic area (with the caveat that this advice is borderline-useless for nonprofits, where pay ranges vary wildly).

Please note that there’s nothing in the above about answering salary questions by talking about what you’ll bring to the table (like that would distract them from noticing you didn’t answer the question), or leaving questions blank (as if we’re still using paper applications rather than electronic ones with required fields), or saying that you’d like to defer salary discussions until later in the process, or any of the other crappy advice out there. And when you see that type of thing being pushed by people holding themselves up as experts, I hope you will weigh in with loud disapproval and make it clear that you want real advice on how to handle real situations, not simplistic BS that ignores reality.

- end rant -

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Check out this Wall St. Journal article about how many outplacement firms suck. (Outplacement firms are hired by some companies doing lay-offs; they ostensibly help laid-off workers find new work, by helping with resumes and cover letters, coaching, etc.)  Unsurprisingly, it turns out that many of them offer lame boilerplate advice that isn’t helping anyone.

Some of the highlights from the article:

* At a mock lunch interview, one guy “was scolded for not following his coach to the restroom to continue the conversation. The other says he was chided for ordering diet soda because it suggested immaturity.” And one woman was chastised for ordering cranberry juice, because “it could be interpreted as a sign of a urinary-tract infection.”

* At least some of the cover letters they’re writing for people truly suck. One firm president who received application materials sent through an outplacement firm told the paper that “he eliminated both women from consideration as his executive assistant. ‘We didn’t take the letters seriously because they did not reflect an understanding of our company — and they looked alike,” he says.”

* Many/most/all (it’s not clear) of the firms don’t track how many of their clients actually find jobs. In other words, they don’t measure whether or not they’re actually meeting their most basic goal.

For some reason, the “we’ll help you get hired” industry is full of people who no clue what they’re talking about — maybe because anyone can read a couple of outdated job hunting guides from the 1980s and call themselves an expert. And it helps that their target audience is anxious and vulnerable.

But if you’re in the market for job search help, a good question to ask before you work with any coach or advisor is: How many people have you hired yourself?  I’d bet a lot of money that for most of the staff at these outplacement firms, the answer is zero.

You wouldn’t hire a mechanic who had never worked on a car before, and you shouldn’t hire a job coach who has never hired.

(I do want to note that I’ve done some work for RiseSmart, and what I’ve seen from them has been very different than some of the firms described here. So there’s hope.)

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