good management

can you be a good manager if you’re shy?

April 18, 2014

This was originally published on August 24, 2010. A reader writes: I’m shy. Sometimes people misinterpret this as aloofness or snobbery. Being outgoing and making friends with everyone I meet has never been a part of my personality. I just have a hard time making casual conversation (which is necessary for good relationships with coworkers), […]

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how to manage work when you don’t have authority over the people doing it

April 8, 2014

As challenging as managing people can be, managing work when you don’t have formal authority over the people doing it can be even more challenging. Managing sideways – or influencing the performance of people who don’t report to you – takes special thought. At Intuit QuickBase’s Fast Track blog today, I talk about four keys […]

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ask the readers: urging an employee to dress more formally … to help her advance, not because she’s outside the dress code

April 8, 2014

I’m throwing this one out to readers to weigh in on. A reader writes: One of my direct reports is interested in eventually moving into management roles with more responsibility, and we have set development goals so she has a path to work toward that aspiration. I have a great relationship with her, I believe […]

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how to talk to an employee who frequently calls in sick before or after a weekend

March 25, 2014

A reader writes: What is the appropriate way to talk to an employee who tends to take Thursday afternoons and Fridays and Mondays as sick time? I would think some of these are legitimate, but the pattern is somewhat obvious and my boss has even noticed and is wondering if this employee is really just […]

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stop using the compliment sandwich … and more ways to give better feedback

March 18, 2014

If you’re like most managers, you don’t give your staff nearly as much feedback as you should. That might be partly because it takes time to give feedback well and most managers are busy, and it might be partly because tough feedback conversations can be intimidating to launch. But giving feedback, and giving it effectively, […]

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10 things great bosses do

March 4, 2014

We hear a lot about bad bosses because they generate so many complaints … but great bosses don’t get a lot of press. But they’re out there, leading teams effectively, producing results, and delighting their employees. At the Fast Track blog by Intuit QuickBase today, I talk about 10 things great bosses do. Take a look […]

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how to manage a difficult employee who does good work

February 13, 2014

Over at the DailyWorth, where I’m the resident management coach, a reader asked this question: I manage a four-person team. One of my staff members is incredibly hard to work with. She’s negative, combative, and resistant to feedback and direction and doesn’t get along with the rest of the team. But her work is good, […]

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how to manage a team that’s older than you

February 11, 2014

A reader writes: I recently started a job managing a team of five. I’m in my late 20s and several of my team members are older than me – one of them by several decades. I was hired because I’m good at what I do, but this is the first time I’ve had to manage […]

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how can I manage my team in the aftermath of layoffs?

February 6, 2014

Over at the DailyWorth, where I’m the resident management coach, a reader asked this question: In the last month, my team has been reorganized and cut by 25 percent as part of overall company layoffs. My staff members are, understandably, freaking out and wondering if more cuts are coming. It’s more important than ever that […]

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my employee is acting like a manager even though I’ve told him to stop

January 22, 2014

A reader writes: I have a problem as a manager that I can use some help with. 20+ years of managing others and I’ve never run into something quite like this. First the background. I work for a small tech startup. We are developing a new product where I needed to create a new team […]

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