good management

what to do when your staff is misusing email

Ever had the frustrating feeling of reading a long, convoluted email and wondering, “Why didn’t this person just pick up the phone?” Or seeing someone take offense to an email that sounded abrasive, even if the sender didn’t intend it that way? If you manage a team, chances are good that you’ve seen people making […]

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what to do when an employee keeps making mistakes

So you’ve got an employee on your team who keeps making mistakes – maybe small ones, but they’re chronic. You see potential in the person and you’re not ready to cut your losses. What can you try to get them back on track? This  got discussed in the comments on a recent post, and I […]

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what to do when work you’ve assigned turns out half-baked

If you’re a manager, you’ve probably known the frustrating feeling of assigning work, feeling confident that your employee understood the assignment and was equipped to do it, and then seeing the completed work and realizing that it doesn’t meet your expectations at all. At Intuit QuickBase’s Fast Track blog today, I talk about what to […]

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4 new year’s resolutions for managers

We’re a week into 2015 and plenty of us are Not Doing Well on our new year’s resolutions. But it’s not too late! At Intuit QuickBase’s Fast Track blog today, I suggest four resolutions for managers that can be the workplace equivalent of vowing to hit the gym. You can read it here.  

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how to coach an irritated manager to stop yelling

A reader writes: I supervise four managers. One (who is brilliant and extremely receptive to feedback) is a younger manager who supervises someone 20+ years her senior who is argumentative and disagreeable. I can give the manager guidance about handling the argumentativeness from this employee (who is on a PIP for other issues), but – […]

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I think my employee lied about damage to a company vehicle

A reader writes: We had a company vehicle with a high clearance requirement come back with significant roof damage. The employee driving it pointed it out to me, the driver manager, as if it was like that when he got it. The vehicle had gone out daily with several different drivers over the past few […]

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what to do when your team disagrees with your decision

You’ve gathered input and heard people out, and then made the ultimate decision — but now you’ve got a team of unhappy staff members who wish it had gone a different way. How do you get them on board so that you’re all working in the same direction? You can read my answer to this […]

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