good management

my employee keeps accusing me of favoritism toward her coworker

A reader writes: I recently expanded from one direct report to two. I manage and take only the most complicated projects. “Tammy” takes the mid-level work: she is proficient, but not great and can get confused by complicated projects. “Carrie,” the new hire, has simple projects. She is still learning but is a superstar. She […]

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how to develop someone’s troubleshooting skills

A reader writes: I wanted to get your advice on developing a team’s troubleshooting skills. I work with a group of analysts who do fine handling issues they’ve seen before, or when there’s a procedure that applies exactly, but have trouble troubleshooting less common situations. Unfortunately, the nature of our work means that it’s not […]

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how to decide whether to let someone work remotely

Managers are increasingly hearing requests from their employees to work remotely, either once a week or as much as full-time. If you’re a manager, how should you evaluate these requests and decide if it makes sense to say yes? At Intuit QuickBase’s Fast Track blog today, I talk about six ways to assess whether telecommuting could work for your […]

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how to tell an employee to dress more professionally

A reader writes: I’m having a problem with one of my staff members, let’s call her Jane. Jane is a staff assistant and a hard worker who wants to stay in the office and move up the ladder. Jane does good work, but some people in the office don’t take her seriously. Part of this is that […]

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my employee asked me not to give him any feedback

A reader writes: I’m a relatively new manager and trying to do my best to tailor my style for each of my team members. This week I asked my team members what they’d like to me to do more/less/differently in our one-on-ones. I got some great feedback from most of my folks, but one has […]

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what to do when an employee gives you info in confidence

A reader writes: I’ve had an employee come to me to tell me about some problematic behavior he witnessed from another employee. It’s serious enough that not addressing it isn’t an option, but the employee who told me about it asked me not to reveal that the information came from him. However, no one else […]

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how to get buy-in from your staff on tough decisions

It would be nice if your staff wholeheartedly supported every decision that you made. In reality, there may be times when managers need to make an unpopular decision – for budget reasons or strategic ones. At Intuit QuickBase’s Fast Track blog today, I talk about how to increase the chances of getting buy-in from your team when […]

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how to raise your team’s visibility

If you know that your team does great work but aren’t always sure that the rest of your company knows that, read on. Even teams getting great results can sometimes feel like their work is invisible to everyone else. Managers can play a key role in ensuring that their teams’ work gets noticed – which will pay off for […]

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how to tell your team their work isn’t good enough

Every manager knows the feeling: Someone turns in a piece of work you assigned, and when you look at it, it’s not the quality you wanted. How do you tell a staff member that work isn’t good enough and needs to be better? At Intuit QuickBase’s Fast Track blog today, I talk about how to […]

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