work habits

my friend tried to strong-arm her way into a promotion

A reader writes: I’m curious what you make of this situation, about a friend trying to strong-arm her way into a promotion. Sansa is an entry-level teapot inspector at a very prestigious company. This is her first real job. Sansa is young but hard working and ambitious. In her spare time she designs her own […]

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dealing with customers is making me miserable

A reader writes: I wear many hats at my job and manage various areas such as office administration, finance, customer service and special events. Customer service is probably the least favorite part of my job, but I do fairly well because I am friendly, personable and at least appear to be patient (even though on […]

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how can I stop being so helpful to coworkers?

A reader writes: I really need help putting some feedback my boss has given me into practice. This isn’t once-off feedback — it’s ongoing feedback over a period of months. I understand and agree with the reasons, I want to do it, and I know that it’s affecting my employment prospects. I just struggle to […]

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what to do when you’re put on a performance improvement plan

A reader writes: Yesterday, I was put on a month-long performance improvement plan. I have made some mistakes, and let things fall through the cracks. I take responsibility for them, and the plan is mostly centered on proving I can be dependable. I agree that there are things I need to change and get better […]

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