A reader writes:
I have an employee who is always on personal calls. She manages to deliver all required and assigned tasks. It’s just the fact that she likes talking on (her cell) phone while she is working. Perhaps it is the mutli-tasking capabilities of a younger generation.
Nevertheless, her neighbour found her whispering of conversations disruptive.
Yes. Tell her that her conversations are too disruptive and she needs to keep it to a minimum.
Her and her coworkers’ ability to get their work done trumps her desire to make personal calls during the day. You say it’s not interfering with her own work (although I’ve got to wonder how much more productive she’d be without being “always” on the phone; doing the basics is not the same as wowing you, and you want someone who will wow you), but it’s interfering with her coworker’s — hence, the calls need to be reined in.
And don’t be this manager.