being the boss

how to manage an employee who rambles

A reader writes: I have an employee who has a serious problem going into far too much detail in nearly every work conversation. The other people in the meeting can’t even get a word in to interrupt her. I’ve tried giving her feedback about listening more, asking questions instead of talking, and writing outlines of […]

Read the full article →

my employees keep contacting me when I’m off work

A reader writes: I manage a staff of 18 who work varying shift times. When I’m out of the office, whether that’s due to vacation, illness, or just regular days off, my staff constantly contacts me. It’s mostly questions about things that could easily be handled by someone else in the building, management or not. […]

Read the full article →

I’m constantly anxious that one of my employees will quit

A reader writes: I manage a small team. We pay generous salaries, overtime, on-call pay, and very nice year-end bonuses. I’d like to think I am good manager – I invest in my team’s growth, I communicate expectations clearly, and I offer genuine appreciation for good work. When something goes wrong – as it always […]

Read the full article →

my employee wants flexible hours in a job that doesn’t allow it

A reader writes: I manage an employee who is a hard worker and great with our patrons. She is also a single mom, so I worked with her to create a customized schedule that would accommodate her parental responsibilities. However, she has interpreted my initial flexibility as flex scheduling and now she comes and goes […]

Read the full article →

my employee relocated and didn’t tell me

A reader writes: I run an online business and we have not worked in office since March 2020. Like many Covid-remote workers, we saw some living situations shift: moving in with family, caring for parents, working in remote locations. That worked very well for us and I’m grateful. Our current return-to-work date is before the […]

Read the full article →