resumes

A reader writes:

I am a job applicant and recent MBA grad. I have gotten a lot of resume feedback from various sources, one of whom advised me to make my resume a narrative. My contact is an angel investor for high-tech start-ups and would presumably know what he’s talking about. Basically his point was that that format would help convey passion and excitement between the lines — if not explicitly written out.

He suggested the narrative resume to tell my story in full sentences, including everything from the degrees I have to the experiences I have had. I wrote one on his suggestion, and here’s an excerpt:

“Parallel to the MBA program, I engaged with a number of exciting companies. As a start-up consultant analyst for Swift Expo (July 2012 – December 2012) I performed a market assessment through pricing analysis, conjoint hedonic analysis, and value-based pricing concepts such as lower-valued use of assets, marginal analysis, price ceilings, floors and controls.”

I am very hesitant to use this version in job applications since it feels like what I wrote was simply a very long cover letter (he suggests also sending a separate cover letter). I’d very much appreciate to know what your take is.

What?! No. That is not the way you should word things on a resume.

A resume needs to be able to be quickly scanned, and it needs the information most employers are looking for to be easily accessible in that quick scan — which is initially only about 20 seconds, if not less. It shouldn’t be in narrative, it shouldn’t be in the first person, and it shouldn’t be in full sentences. It should be bullet points.

Let me repeat that: Bullet points. I beg you. Otherwise, employers’ eyes are going to glaze over reading those blocks of text, and you are going to be overlooked in favor of candidates who wrote easier-to-skim, punchier resumes that provide information quickly and in the format most hiring managers want it in.

Your resume also shouldn’t characterize your employers as “exciting” or anything else subjective. Subjective stuff is for your cover letter. Your resume is for what you achieved, not how you felt about it.

The guy who gave you this advice might be a fantastic angel investor, but that doesn’t mean that he knows what most hiring managers are looking for on resumes. You can always find people with random/minority opinions about what makes a good resume — including people in positions of power and authority — but they don’t always speak for what’s effective with the majority.

He’s told you how to write an effective resume for a job with him, perhaps. But it’s not the most effective way to do it more broadly.

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featured-on-usnAs you’re probably well aware, most employers spend only seconds skimming your resume before making a quick decision about whether to reject you or consider you further, so it’s essential that your resume doesn’t contain the red flags that will turn them off during that short initial scan.

Over at U.S. News & World Report today, I talk about eight red flags that will often put you straight into the “no” pile without further consideration, including overly aggrandized self-descriptions, no overarching theme to your career choices, bad writing, and more. You can read it here.

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Your resume should not be presented as an infographic.

This is a terrible, terrible idea.

First, it means that your design goals end up trumping quantity and quality of information. In the examples I’ve seen, there’s far less information than on a traditional resume, because it needs to be fit into the constraints of the design.

Second, it’s hard to get the info I need quickly. I’m scanning your resume for just a few seconds when I first look at it, and I want to see the stuff I want in the place I expect to see it. I do not want to have to stop and examine your entire graphic to try to understand how it’s organized and where I can find what I want.

Third, it looks cheesy.

Fourth, it looks like you thought, “Oh, here’s a way for me to stand out!” rather than that your qualifications can stand on their own. (And unsurprisingly, I’ve never received one of these from a highly qualified candidate.)

Fifth, if you also happen to be including a word cloud, you have just caused both of us — me and you — additional pain. You must never, ever give into any temptation you might feel to include a word cloud on a resume.

If you’re applying for a job as an infographic-designer, maybe an infographic resume might be a good thing to do. For anything else, for the love of god, do not do this.

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featured-on-usn

Over at U.S. News & World Report today, I talk about five things that you might not have on your resume but should — including volunteer work, a profile at the top (not an objective), bullet points, and more. You can read it here.

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A reader writes:

Since I know you appreciate good examples of bad job applications…

I’m currently recruiting for a full time, entry level, customer service position. My HR department definitely pared down the job description more than I would have liked prior to posting, but it still conveys the basics of what we’re looking for, or so I thought. Here is an actual email I recieved today:

“I was informed of this position yesterday. I do not have a formal resume at this time. My education, life experience, and interests are very much in line with what you are seeking.” The person then went on to list experience in design, medical work, retail, and as a fine art show juror.

If somebody can take the time to type all of this out in an email — they have the time to create an actual resume! 

Agreed.

People, you need to send your resume.

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A reader writes:

What is your opinion/advice on removing months from the dates portion of your resume? I have a few years of professional experience and wonder if the months could come off from my earlier jobs.

For instance, changing “Job Title, April 2011 to June 2012″ to just “Job Title, 2011 to 2012.”

Or is this something that hiring managers generally require and would like to see?

In the example you gave, leave the months. If you just write “2011 to 2012,” I have no idea if you were there for three months (like November 2011 – January 2012) or for 24 months (January 2011 – December 2012). And it makes a difference.

Most hiring managers aren’t going to reject you for not listing the months, but if they’re any good, they’re going to (a) wish you’d included it and (b) ask you to clarify it in an early screening. And if it turns out that it was only three months, they’re going to be annoyed that you tried to conceal that.

That said, if it’s a job in the far distant past or a job where you were there for a longer time (say, four or more years), no one will really care if you just use years.

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This is a tiny, minor, inconsequential thing, but I’m telling you anyway because I’m neurotic about small things:

If you are currently employed, the dates on your resume for your current job should end with “present.” For instance:

Chocolate Teapot Maker, 2009 – present

not

Chocolate Teapot Maker, 2009 – 2013

If you do the latter, many of us will wonder if you’re still employed there or whether you left. And if it happens to be, say, December 2012, and your most recent job says “2009 – 2012,” we’ll wonder if you’re still there or whether you left 10 months ago. And then we’ll spend time asking you, when you could have been clear about it from the beginning.

Minor, very minor, but worth doing right.

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A reader writes:

I just had a question regarding an email response I received after submitting my resume for a job posting I found through a job posting website. It turns out that the posting was from a job agency. The only requirement was to email him a copy of my resume. I did so, and received the following as a response:

“You have a lot of strong, relevant experience and are an excellent candidate although it would be best to improve your resume before doing anything with it. I can refer you to a resume writing expert that can improve your resume to the standard we are looking for and I believe he charges around $150 or so. Please let me know if I can forward your resume to the expert so you can get in contact with them. Once your resume has been improved please resubmit it ASAP.”

I’m not quite sure how to take this. Is this some sort of scam or is he being legitimate? Or could this “scam” actually have good merits?

I did research the agency, and they do seem legit, but they are definitely not one of the top ones here in Canada. Do you have any thoughts?

Scam.

Unless your resume is really, truly terrible, in which case I suppose it’s possible that he’s trying to do you a favor. But I’d lean toward scam.

I then asked the reader if I could look at his resume, which leads to part 2 of the answer:

Okay, your resume isn’t great — but it’s “not great” in the way that most people’s resumes aren’t great; it’s certainly not horrific. Get rid of the objective, focus on achievements rather than job duties, and get rid of the “personal attributes” section where you list subjective traits — instead, show that you have those traits by listing accomplishments that demonstrate them.  (And read this recent post on improving your resume.)

But again, this looks like the majority of resumes out there. It’s not doing you any favors, but there’s nothing here that should cause a staffing agency to refuse to accept your resume until it’s professionally redone — because if that’s their standard, they’d need to be telling most applicants that. And while it would actually be fantastic if they were explaining to most applicants why their resumes were weak and giving them pointers on redoing them (because most people do need it), simply directing you to a paid resume consultant is too scammy to seem legit to me.

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A reader writes:

Lately, I have been wondering about conventions regarding including hobbies and activities (other than volunteer work) on resumes. For example, in my spare time I take archery lessons and sing in an a cappella group, in addition to various musical commitments that may pop up over the course of the year (i.e., a summer concert band at a local university).

I have received mixed feedback in the past regarding listing activities listed on my resume. One hiring manager told me that I should make it more apparent that I am a musician, as he has found in his experience that musicians tend to have strong work habits and other qualities he finds appealing in a candidate. Likewise, my company likes seeing activities on resumes since we push for a good work/life balance and like to hire creative people with mixed hobbies. Still, others have noted that activities aren’t actually relevant to the position and therefore should not be included.

Is there a general rule about when to include or leave off activities and/or hobbies on one’s resume? Additionally, I am only a year and a half out of college and I’m wondering at what point college activities should come off a resume.

Like listing fraternity or sorority affiliations, this falls under the “different people have different opinions, but you’re not going to be rejected over it” category.

Some hiring managers (like me) don’t have any interest in seeing hobbies or activities listed on a resume, and we think “I don’t care” when we see that you like to sail or knit. Among those of us on this side of the fence, our take is that unless your hobbies are related to the job you’re applying for, they’re irrelevant. But we’re not going to reject you for listing them.

Other hiring managers do like seeing hobbies listed. I can’t agree with them, and I wonder what it says about their competence at hiring, but the are plenty of them out there.

Regardless, no reasonable interviewer is going to reject you for listing hobbies, so it’s really your call.

(Obviously, there are some common sense exceptions to this: Don’t list your leadership role in your local bondage club, and be aware that some hobbies are polarizing — like hunting, for instance.)

As for your question about when college activities should come off your resume: There’s no hard and fast rule, but if they’re still on there eight years after you graduated, it’s too long.

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do not use a video resume

September 21, 2012

A reader forwarded me this email from a job applicant, which she notes was “sent after we posted a job listing with the explicit instructions to follow a link and apply through our online form”:

Here’s my video resume – it highlights my experience, qualifications, etc.:
(LINK REDACTED)

It’s about 2 minutes, then it downloads my paper resume, references, etc. I have a lot of experience in this area. After reviewing my resume I think you’ll agree I’m the person for the job.

The reader’s comment:

A video? Really? And I have to sit through it to get to your paper resume? Is this becoming popular for real, or is it just another gimmick that people are trying?

Yeah, it’s yet another bad idea being sold to job-seekers by people who don’t hire and thus have no real idea what’s effective with employers and what isn’t. Add it to the growing list, along with “creative” resume designs, QR codes, and other gimmicks that no one who actually hires people for a living recommends.

If you take a look at the people pushing video resumes, they’re all either (a) making money in some way off of it or (b) self-appointed career “experts” with no significant experience managing and hiring (which should deny them that right to advise on any of these topics, but that’s another post).

If you feel like doing this guy a favor and simultaneously giving the bad-career-advice industry the slap-back that they deserve, I’d send him a quick note back and say, “Like most employers, we don’t accept video resumes. Please follow our application instructions if you’d like to be considered.”

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