being the boss

my intern has a terrible attitude

A reader writes: I’m struggling to figure out how to give feedback to an intern about the constant barrage of criticism she emits. The intern in question, “Alice,” spends one day a week here, along with several other interns, through a graduate-level academic program that will last four years. All of these interns are over […]

Read the full article →

my new employee spends too much time justifying everything

A reader writes: We are a very small facility in the northeast U.S. with under 10 employees who are all from the town we work in. I recently hired a new employee who is originally from the midwest. For the most part her work is acceptable, but she has some personality traits that are affecting […]

Read the full article →

how can I get my staff to talk in meetings?

A reader writes: I’m a new manager at a small nonprofit I’ve worked at for about 2 years. My role recently expanded to include managing a small team of two full time staff and an intern, who perform duties that were unfamiliar to me before. Overall, the transition has gone well and I have good […]

Read the full article →

new hire is badmouthing our business on Twitter

A reader writes: I am the manager of a small business and recently made a verbal offer of employment to someone for an entry-level/cashier position. In the last day, this hire has made several deprecating comments on Twitter about the business. My knee-jerk reaction is to rescind the job offer, but I have doubts about […]

Read the full article →

my introverted employee wants to use email for everything

A reader writes: My direct report and I are both pretty serious introverts, which makes for an interesting work relationship. One difference between him and me is that I fight my introversion as much as possible (forcing myself to speak up in group settings, etc.) whereas he believes our organization caters to extroverts and doesn’t […]

Read the full article →

what mistakes did you make as a new manager?

I wrote last week that for new managers, the first year of managing is usually one long string of mistakes. Among the most common: not addressing problems early and instead waiting until they’re bigger and more serious … not thinking through work before you assign it and then frustrating everyone by swooping in late in the game […]

Read the full article →

my employee apologizes for mistakes she didn’t make

A reader writes: I’m a new executive director. My assistant has been the executive assistant to my four predecessors and has been in the job for 15 years. She is young, in her 30’s but started in college, working part time with the first executive director’s permission and just stayed after the graduated because she […]

Read the full article →