being the boss

my top employee constantly texts and surfs the web

A reader writes: As a relatively new manager working in state government, I am having an issue with a direct report that I am really unsure how to address. Let me preface this by saying this person is, hands down, the top performer in my group. The problem is that she is nearly constantly texting, […]

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my employee is snarky and rude

A reader writes: I recently started a new job and learned through my manager that a person on the team had interviewed for the role I was offered. This is a new position that was formed as part of a restructure and from what I understand, the person who applied felt he was a shoo-in […]

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am I being ageist toward my older employee?

A reader writes: I work at a job where I manage several remote contract workers. It’s my first time managing this many people and I really enjoy it. However, I have one person who I get periodically frustrated with, and she happens to be the oldest person I manage. She’s probably at least in her […]

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what to say when employees ask “am I in trouble?”

A reader writes: I am a mid-level supervisor of a team of nine and oversee a shift of 30 at a public safety 911 dispatch center in a major metropolitan area. We process a few thousand calls into our center every day, and as you would expect, EVERYTHING we do at work is recorded and […]

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