being the boss

All your questions about being the boss, answered — like dealing with low performers, lateness, weird feedback, and more.

my new employee is the parent of my child’s bully

A reader writes: I received a promotion last month after several stressful years. The money will be life-changing. I’m working out of a different office much closer to home, I’ll be doing work I care about, and I’ll have more time with my family. The company filled an open role at my new location just […]

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employee gave me a scathing letter when he resigned

A reader writes: For the last three years, I have been running a consulting company which grew off the back of a long career in my industry. Last September, I hired an account manager to free up my time for business development. He is new to my industry but has relevant experience in another field […]

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our employee wants constant reassurance that he’s good enough

A reader writes: I’m a partner in a small firm. There are three partners working full-time, three additional full-time employees, and one part-time employee. We provide support and training for a niche software, so our workdays are heavily customer facing. The industry we support is also heavily customer-facing. All of us came out of the […]

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my former employee is badmouthing me to my staff

A reader writes: I recently hired an employee in a pinch because we thought he could fill a gap quickly and efficiently, but it turns out he was terrible and either dishonest or in denial about his own skills. He did not listen or follow instructions, and his customer service skills were awful. Many times, […]

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my business partners won’t fire their problematic family members

A reader writes: Our company has three partners: me, Lou (my husband), and Sarah (our best friend). Lou’s sister, Leah, and Sarah’s younger brother, Bobby, have worked here for over 10 years and basically feel untouchable and do as they please. Leah has made some effort to correct her actions and she primarily works with […]

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